Request Emergency Services

Emergency Services

The Sugar Land Water Utilities Department provides 24 hour response to requests for water and sewer utility related emergency services. Call 281-275-2450 for assistance 24 hours-a-day, 7 days-a-week. 


  • Emergency water turn-off 
  • Water meter leak 
  • Water main break / fire hydrant leak 
  • Clogged or overflowing wastewater main 
To report an emergency during normal working hours (8 a.m. to 5 p.m., Monday through Friday), please call the Water Utilities Department at 281-275-2450.

After Hours

To report emergencies after normal working hours or on weekends, please call 281-275-2450 to reach the answering service, which will contact the appropriate personnel. When reporting an emergency, please provide your name, address, phone number and a brief explanation of the nature of the emergency. After placing your request please remain available for a return call; a City representative will contact you within 30 minutes of the time your call was placed.

Water & Sewer Line Repairs...
  Who is Responsible?

The homeowner is responsible for water and wastewater lines that connect to the City's main lines. City main lines are located in utility easements along property lines.

Any repair and/or damage caused by water and sewer line breaks in the house or under the yard are the responsibility of the homeowner.

For most consumers, coverage for sewer-related problems must be purchased as a separate product or as an addition to a homeowner's policy. Homeowners are encouraged to review specific insurance needs associated with risks from water line damage with their insurance provider.