The Citizen Satisfaction Survey measures and assesses citizen satisfaction with the delivery of major city services and helps set community priorities for improved services and long-range planning. In the fall of 2023, ETC Institute administered the survey to Sugar Land residents. Following is an overview of survey highlights, followed by the complete report.

↓

Excellent place to live

Ninety-seven percent (96.6%) of respondents, who had an opinion, believe that Sugar Land is either an “excellent” or “good” place to live, 95% believe it is an “excellent” or “good” place to raise children, and 91% believe it is an “excellent” or “good” place they are proud to call home.

↓

Overall quality of life

Eighty-eight percent (88.4%) of those surveyed, who had an opinion, indicated they were “very satisfied” or “satisfied” with the overall quality of life in their community.

↓

Quality of services

Seventy-nine percent (79.1%) of the residents surveyed, who had an opinion, indicated they were “very satisfied” or “satisfied” with the overall quality of services provided by the City of Sugar Land.

This is roughly 30% higher than the national average of 49% and the Texas average of 50%.

Major categories of City services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion.

97%
Quality of fire and ambulance service

90%
Overall satisfaction with the quality of police service

87%
Overall efforts by city government to ensure the community is prepared for emergencies

86%
Overall quality of parks and recreation programs and facilities

85%
Overall quality of garbage and recycling services

↓

Feeling of safety

Overall, 89% of respondents, who had an opinion, indicated they feel “very safe” or “safe” in their community.

Nearly all (96%) of the respondents, who had an opinion, indicated they feel “very safe” or “safe” when walking in their neighborhood during the day. 74% of respondents indicated they feel “very safe” or “safe” walking in their neighborhood after dark and walking on City trails/in City parks.

↓

There's more to this story!

Dive deeper into the complete 2023 Citizen Satisfaction survey and discover additional insights and trends.

About ETC Institute

Established in 1999, ETC is nationally-recognized for its research and is located in Olathe, Kan. Since its founding, ETC has surveyed more than a million people in 500 cities and 48 states including Houston, Austin, Dallas, Fort Worth, San Antonio, Kansas City, Oklahoma City, San Francisco and many more. 

ETC Institute guarantees the results of Sugar Land’s 2023 Citizen Satisfaction Survey are statistically representative of the city. Sugar Land’s survey was administered by mail and the Internet.