Water service connection can only be accommodated on weekdays. The City is unable to start water service on weekends or holidays.
The City of Sugar Land is responsible for protecting the drinking water supply from contamination or pollution, which could result from improper plumbing practices. The purpose of this service agreement is to notify each customer of the plumbing restrictions, which are in place to provide this protection. Each customer must sign this agreement before the City of Sugar Land will begin service. In addition, when services to an existing connection has been suspended or terminated, the water system will not re-establish service unless we have a signed copy of this agreement.
The following unacceptable practices are prohibited by State regulations:
The following are the terms of the service agreement between the City of Sugar Land and the Customer.
If the customer fails to comply with the terms of the service agreement, the City of Sugar Land shall, at its option, terminate service or properly install, test, and maintain an appropriate backflow prevention device at the service connection.
I have read and agree to the terms listed in the above service agreement between myself and the City of Sugar Land.
I understand that a $50 deposit will be billed to my account unless a letter of reference is provided at the time of application. Letter of reference must be from another utility company and indicate no outstanding balance and no disconnections for non-payment during the last 12 consecutive billing cycles. The letter of reference may be faxed to 281-275-2769 within two weeks of applying for service. Please include on the letter of reference the new service address. I understand that if water service is discontinued for non-payment, additional deposits as well as delinquency fees will be assessed prior to service restoration.*
I understand that the City will begin water service outside the building or buildings to be served. I understand that the City will not have access to any building served and will not determine if there are any open faucets or water system leaks inside the building. If there are any open faucets or water system leaks that cause damage to the property, I agree not to hold the City responsible for any damages arising there from.
I understand that the City requires a one working day notice to connect service. If service is required on the date of application, a $25 service initiation fee will be charged to my account.
I understand that the City will not initiate service if the meter clearly indicates that water is running. There is a $10 charge for each subsequent trip to initiate service.
I understand that residents receive garbage collection twice per week, recycling collection once per week, green waste collection once per week, and bulky waste collection once per month. Each household is provided with a 95-gallon garbage cart and a 65-gallon recycling cart, unless a different size is requested. To schedule the delivery of your garbage and recycle carts or to report service issues please contact Republic Services at 713-726-7307.
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