What is a winter average and how is it determined?

A winter average is established in January and February of each year. Water usage is averaged between the February and March billing periods. That number is used as your average household water usage for wastewater volume charges from the April bill until the following March bill, regardless of the amount of water used. Residential customers have a set charge for wastewater each month. That way, if you use water for your yard, to fill a pool, if you have a leak, or for whatever reason during the year, you’ll have to pay for the water, but won’t pay extra for the wastewater.

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1. What is a winter average and how is it determined?
2. What is a wastewater cap and how is it determined?
3. I’m going out of town. Is it possible to pay extra on my account?
4. Is there a fee if I pay with a credit card?
5. Where are the payment drop boxes located?
6. How can I pay my bill?
7. I filled my pool. Does the city adjust my bill?
8. How can I get financial help to pay my bill?
9. Why is there a surface water charge on my bill?
10. Is there a way to check your payment history in the online system? How far back does it go?
11. For the auto-payment, can it be done the day of instead of the week before it's due?
12. Is there a payment option for bank draft vs only online bill pay where a check is cut and mailed?