Water services will be turned off anytime between 8 a.m. - 5 p.m. on the date selected.
Applying for New Service
The city requires a one working day notice to connect service. If service is required on the date of application, a $25 service initiation fee will be charged to the account. Water service is connected between the hours of 8 a.m. and 5 p.m., Monday through Friday excluding holidays.
When applying for service a $50 deposit is required unless a letter of reference is provided at the time of application. Letter of reference must be from another utility company and indicate no outstanding balance and no disconnections for nonpayment during the last 12 consecutive billing cycles. If applying online, the deposit will be billed to your account unless the letter of reference is received. The letter of reference may be faxed to 281-275-2769. Please include on the letter of reference the new service address.
Release of Information
Complete, sign, and submit the form below if you are interested in allowing the city of Sugar Land to disclose specific information as it relates to your utility account.