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Frequently Asked Questions

Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.

311 | General Questions

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  • We offer several options to pay your bill. Please visit our payment page for more information.

    311 | General Questions
  • This is typically caused by attempting to schedule an inspection when other inspections are required and must be approved before this inspection.

    Please contact Permits 281-275-2270 for assistance.  

    311 | General Questions
  • To find out your garbage and recycling collection day, please visit MyNeighborhood at www.sugarlandtx.gov/MyNeighborhood. This online tool will provide you with the specific information you need based on your address.

    311 | General Questions
  • Yes, reusable containers can be used to store and set out green waste for collection. Containers must be removed from the curb by 8 a.m. on the morning following collection.

    311 | General Questions
  • Facility reservations must be made in-person at the Imperial Park Recreation Center:

    234 Matlage Way
    Sugar Land, TX 7778

    Reservation hours are: Monday to Friday 8am to 7pm and Saturday 8am to 4pm. 
    The deposit is due when you make your reservation and rental fees are due 10 days before your event.

    Online reservation requests are now available for pavilions at the following parks: City Park, Eldridge Park, First Colony Park, Lost Creek Park, Sugar Land Memorial Park.

    For online reservation requests or to check availability, visit https://www.sugarlandtx.gov/ParksRegister

    311 | General Questions
  • Thank you for considering adoption! Adopters must be 18 years of age or older and have proper facilities to contain and care for an animal. Potential adopters should provide a Driver’s License or ID at the time of adoption. If the adopter’s current address does not match the one on their identification, they should be prepared to offer proof of current address through other means such as a utility bill or lease agreement.

    If you are considering pet adoption, please stop by the animal shelter during regular hours, or see available pets online.

    311 | General Questions
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