Animal Services

Important COVID-19 Shelter Update

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Yes! Animal Services is still currently open!

In light of recent events and for the safety of our guests, volunteers and staff, we are temporarily modifying some our procedures. Our phone lines are open Monday through Friday 8am until 5pm. Please feel free to call us for any questions, concerns or to schedule an appointment.

At the Animal Shelter

  • The Animal Shelter will be open Monday-Friday from 8am – 5pm only, no extended hours and we will be closed from noon-1pm for lunch.
  • We are asking that you call to schedule an appointment for adoptions, sleepovers, return to owners or to meet and greet the animals available for adoption. You can reach us at 281-A-DOG (2364)
  • Due to the size of our shelter, we are asking guest to check in at our walk up window and then to wait for assistance under the outdoor breezeway. A staff member or volunteer will come outside to greet or assist you.
  • If you need to come inside the building  you will be asked to wear a mask, use the hand sanitizer station and go through a temperature screening.  If you are feeling ill we ask that you refrain from visiting the shelter.

Field Services

  • As a safety precaution during COVID, Animal Services has suspended the issuance of humane traps except in emergency cases involving wildlife or as determined by Animal Service staff.
  • Residents should refrain from setting personal traps as they will not be serviced at this time. 
  • Calls for service will be conducted on an emergency basis.
Animal Services is working to build a more humane community. Our staff is dedicated to the animals of Sugar Land and protecting their health and safety as well as our citizens when it comes to animal issues.
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Looking to Adopt a Pet? Visit Petopia!


Petopia focuses on finding forever homes for stray and impounded animals coming through the Animal Services division. Learn more on the Petopia page.

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