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1. I have previously submitted permits, licenses and plan reviews to the city, will I have to register in the new CSS portal?

Yes, in order to be able to start any new application, you will have to register in the new CSS portal.

2. I currently have an active application, license and/or plan review. Will I be able to check its status on the new CSS portal?

No. Any open applications not submitted through the CSS portal will not be available on the portal. To check the status of an open application, please call the Permits office at 281-275-2270 or email permits@sugarlandtx.gov.

3. Will I be able to see previous permits, licenses and plan reviews in the new CSS portal?

Not on June 14, however, some previous records will be available on the CSS portal at a later date. Notifications will be made once the process of moving this information to CSS has started.

4. Can I still drop off documents and/or a USB flash drive at City Hall to start an application?

On June 14, all submittals (except for liquor licensing) will only be accepted online through the CSS portal. No documentation or USB flash drives will be accepted at City Hall or any other location.

5. Can I pay with a credit card?

Yes. You will be able to pay with a credit or debit card for any applications submitted entirely on the new CSS portal.

6. I don’t have a computer with internet access or the know-how to be able to navigate through the CSS portal, how should I handle submittal of permits, licenses, plan reviews, and payments?

Computers with access to the CSS portal will be available for use in the Permits office at City Hall. Permit Technicians will also be available at the computers to assist with any questions.