What happens once I accept a settlement offer?
The assigned adjuster will send you a claim acceptance letter with a Release of Claims Form which you must sign before a Notary Public and return the original to the adjuster. It may take several days after the receipt of your properly executed Release for the assigned adjuster to process your settlement check. Once you sign the Release and receive the settlement check your claim is concluded and is final.

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1. How do I obtain a claim form?
2. Who will be handling my claim?
3. The City of Sugar Land damaged my property, or I fell on City property. What do I do?
4. I filled out a claim form a month ago, I have not heard from anyone. What do I do?
5. If I pay for repairs, will the City of Sugar Land reimburse me?
6. How long does the investigation process take?
7. When will I receive a determination on my claim?
8. What happens after the investigation is complete?
9. What if my claim is denied?
10. What happens once I accept a settlement offer?
11. Does the City use Independent Contractors to perform work and can they be responsible for damage they cause during the contracted work?