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1. How do I obtain a claim form?

In order to obtain a claim form, you would need to contact the Risk Management Division and request a claim form.

2. Who will be handling my claim?

Texas Municipal League Intergovernmental Risk Pool (TMLIRP) is the City's insurance carrier. All liability claims are forwarded to TMLIRP by the City of Sugar Land's Risk Management Division. Once your claim has been received, TMLIRP will assign an adjuster to handle your claim. The adjuster will contact you in a few business days.

3. The City of Sugar Land damaged my property, or I fell on City property. What do I do?

You must complete a claim form and return it to the City's Risk Management Division. You should hear from our insurance adjuster within a few business days.

4. I filled out a claim form a month ago, I have not heard from anyone. What do I do?

Once a claim form is received by Risk Management, we will open a claim with our insurance carrier. If you do not hear from our insurance adjuster, please contact us at 281-275-2317.

5. If I pay for repairs, will the City of Sugar Land reimburse me?

No. Do not make repairs or incur other costs under the assumption that City will reimburse you when a claim is filed. Furthermore, you should not have repairs made or services performed and billed to the City. The City may settle a claim with you but it may not pay the costs of all the services that you ordered. It is our goal to address each claim as fairly and promptly as possible as we understand you may have been inconvenienced by this incident.

6. How long does the investigation process take?

Depending on the complexity and the nature of your claim, it may take several days or weeks for the adjuster to conduct the investigation. An investigation may include a visit to the site for inspection and photographs, contact with the City Department or workers involved in the area or incident and follow up with you for additional information or documentation. Please allow a reasonable period of time to investigate and respond to your claim.

7. When will I receive a determination on my claim?

You will receive a written response to your claim from the assigned adjuster. Depending on the complexity and nature of your claim this may take several days or weeks. Should you have any questions or concerns about the results of their investigation or the status of your claim, please address these to the assigned adjuster or you may contact the Risk Management Division.

8. What happens after the investigation is complete?

If your claim is valid and the City is legally obligated to pay, you will receive a letter advising you that your claim has been accepted. At this time the adjuster will advise you of the amount of the settlement and provide you with a Release of Claim Form. You must have your signature notarized and return the original Release to the assigned adjuster. TMLIRP will send your settlement check.

9. What if my claim is denied?

If your claim is denied, you will receive a denial letter with an explanation of the reason(s) your claim was denied. There are situations where the City may not be responsible or obligated to pay your claim. For example, there may be another party responsible for the claim, a contractor may be doing work for the City and the contractor may be obligated to pay the claim.

10. What happens once I accept a settlement offer?

The assigned adjuster will send you a claim acceptance letter with a Release of Claims Form which you must sign before a Notary Public and return the original to the adjuster. It may take several days after the receipt of your properly executed Release for the assigned adjuster to process your settlement check. Once you sign the Release and receive the settlement check your claim is concluded and is final.

11. Does the City use Independent Contractors to perform work and can they be responsible for damage they cause during the contracted work?

Yes, the City often uses Independent Contractors and they may be responsible for damage they cause while performing work on behalf of the City. If an Independent Contractor is responsible for your damage, the assigned adjuster will provide you the name of the Independent Contractor.