Since 2007, the dispatch center staff has nearly doubled in size from 19 employees in 2007, to 35 in 2019 (not including the addition of 21 Police officers after the annexation of Greatwood and New Territory housed in the same building). The expanded dispatch center is consistent with a recent assessment by industry experts who recommended the expansion to address the expanded city population.
The most recent department assessment recommends hiring an additional eight dispatchers to meet the public safety demands of our growing city. The proposed dispatch center is designed to accommodate the additional needed employee space as well as to expand the city’s emergency operations center (EOC). The EOC is used to manage city operations during significant emergency events such as hurricane Harvey and our most recent flooding event in May of 2019.