Where does the information in the actual, target and results fields come from?

Actual: Departments provide data to the Office of Performance & Accountability (OPA) using sources utilized by the department. For example, the Finance Department sends OPA data from the Fort Bend County Central Appraisal District for the Residential Revaluation Goal Measure.

Target: Individual Goal Measure targets are provided by the department that owns the Goal Measure. Targets are either based on historical data, or, current levels of service. All targets have been approved by the city’s Executive Team.

Results: The “results” field will refer to the following terms:

  • Quarters:
    • Terms such as Q4-18 refer to the quarter and fiscal year in which the displayed data was collected.
    • Terms such as Q1, Q2, Q3 and Q4 refer to the first, second, third, and fourth quarters of the Fiscal Year.
  • Fiscal Year:
    • Terms such as “FY” on the dashboard refers to the city’s Fiscal Year. For example, Fiscal Year 2018 will often be referred to as FY18.
    • The City’s Fiscal Year begins on October 1st, and ends the following year on September 30th.
  • “View Full Details:”
    • Terms such as “View Full Details” means that Goal Measure is tracking more than one element, and has too much information to display on the page.
    • In order to view the full details of the measure, click on the measure name.
    • For example, the Event Attendance Goal Measure tracks the results for four different destination venues. Therefore, you would need to click on the measure name to see the individual results.

Show All Answers

1. Where does the information in the actual, target and results fields come from?
2. Was there any citizen input for this strategic project?
3. How are Mid-Term Priorities and Goal Measures related?
4. Why are we not using an average response time?
5. Why is 100% not our goal?
6. How is the city held accountable for these scores?
7. Why did council choose the 5 mid-term priorities?
8. How often are the measures evaluated/updated?
9. As a resident, why is this important to me?