What will I need to do to access my account?

Once the new payment system is launched:

  • you will be required to re-register. This means that you will need to create a profile, username, and set a new password. Your customer account number will remain the same.
  • if your account is set up on auto pay with a credit card, you will have to reenter the credit card information.

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1. If I plan to use a debit or credit card to pay, why do I have to setup a new account and enter my credit card information again?
2. What will I need to do to access my account?
3. Will there be any fees associated when making a credit card payment on the new payment system?
4. Will I still be able to sign up for automatic credit card payments on the new payment system?
5. Is this change related to last year’s announcement that the online payment system used by the city had been compromised?
6. How secure is the new payment system compared to the previous one?
7. Where can I find more information about the payment system’s compromise?
8. Why was I unenrolled from automatic credit card payments?
9. What if I missed my September payment date- is the City going to turn off my water?