When debating whether to contact the Rental Program, consider the repair. Anything affecting safety or quality of life such as a damaged sewer line should be expedited. Other items such as a broken light fixture may take a bit longer. It is important that you maintain an open line of communication with the landlord. If you can’t obtain a resolution, you should contact the Rental Program to request an inspection. Staff will then notify the landlord of the complaint and request his/her presence during the inspection.