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1. Is this a real bill from the City of Sugar Land?

Yes, this is the new format of your Utility Bill from the City of Sugar Land. 

2. Will I have to re-enroll in auto pay, bank draft, or e-bills?

No, you will not have to make any changes on your end – everything will be transferred to the new system.

3. Will my log-in information change?

Your log-in information remains the same.

4. What additional information will I be able to see when I login?

You will be able to see consumption, billing, and payment history. We are working on providing a downloadable bill coming soon.

5. Now that this is a full sheet of paper, is this going to increase my bill?

The change in bill format will not add any additional costs on your monthly bill.  

6. Why did the City switch from the postcard to a full-size bill?

The City of Sugar Land has implemented a new software system and postcard size bills are no longer an option.  The full-size bills allow us to present more information on your account including consumption history and more detailed breakdown of your bill.

7. When I pay online or via phone, will I have to change how I enter my account number?

Each payment option will provide you with how to enter your account information in order to make your payment.  

8. If I forget to pay my bill, will I receive a reminder?

Yes, you will receive a past due notice in the mail and it will also be a full size sheet of paper.

9. Will I be able to view copies of my bills online now?

We are currently still working on this and should be implementing this option in the near future.

10. Will the time I receive my bill change?

No, you will still receive your bill around the same time as you currently do.

11. Will I have the option to select my due date with this change?

The option to change your current due date is not available.

12. Will my e-bill look different?

Yes, your e-bill will now contain a PDF attachment of your bill.