Yes, you will receive a past due notice in the mail and it will also be a full size sheet of paper.
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Yes, this is the new format of your Utility Bill from the City of Sugar Land.
No, you will not have to make any changes on your end – everything will be transferred to the new system.
Your log-in information remains the same.
You will be able to see consumption, billing, and payment history. We are working on providing a downloadable bill coming soon.
The change in bill format will not add any additional costs on your monthly bill.
The City of Sugar Land has implemented a new software system and postcard size bills are no longer an option. The full-size bills allow us to present more information on your account including consumption history and more detailed breakdown of your bill.
Each payment option will provide you with how to enter your account information in order to make your payment.
We are currently still working on this and should be implementing this option in the near future.
No, you will still receive your bill around the same time as you currently do.
The option to change your current due date is not available.
Yes, your e-bill will now contain a PDF attachment of your bill.