Proprietary Rights to Content

By using this Web site, you acknowledge content including, but not limited to text, software, music, sound, photographs, video, graphics or other material, that may be protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws. You may make a copy of this content for your personal, non-commercial use only, provided that you keep all copyright and other proprietary notices intact.

You may not modify, copy, reproduce, republish, upload, post, transmit or distribute in any way content available through the Web site, including code and software, with the exception of public documents such as agendas or meeting minutes, which may be copied and/or distributed but not modified. Contents of the web site may be reproduced for school projects and homeowner association newsletters.

To verify the accuracy of any information, contact the Communications Department at 281-275-2216.

Collection and Use of Information

Open Records Act and Legal Disclosure
All information collected from the City of Sugar Land Web site, including the summary statistical information, e-mails sent to the Web site and information collected from Web-based forms, is subject to the provisions of the Texas Public Information Act.

Information about the Texas Public Information Act is available from the Office of the Texas Attorney General. We may be legally required to provide personally identifiable information to the appropriate governmental authorities. The City of Sugar Land will cooperate with law enforcement agencies in identifying those who use our services for illegal activities. We reserve the right to report to law enforcement agencies any activities deemed to be illegal.

Summary Statistic Creation

The City of Sugar Land utilizes tools to create summary statistics that are used for purposes such as assessing what information is of most interest to users, determining technical design specifications and identifying system performance or problem areas.

The following information is collected for this analysis.

  • Name, domain and numerical Internet address of the host computer (usually your ISP). This tells us which ISPs people use to connect to our sites.
  • Date and time you accessed the Web site. This helps us make sure we have the resources to help all the people who use the site at peak times.
  • Internet address of the Web page you came from. This tells us how people find the site.
  • Pages you visited. This tells us what is popular/helpful/interesting.
  • Type of browser you use. This allows us to keep our site accessible to as many people as possible.
For site management functions, aggregated information is collected for analysis and statistical purposes. The City does not report or use this information in any manner that would reveal personally identifiable information and does not release this information to any outside parties unless required to do so under applicable law.


Personally identifiable information contained in a question or comment sent to the City in an e-mail message or in an online form submitted to the City will be used by the City to respond to the request and to analyze trends.The City may redirect the message to another City department or person who is in a better position to answer the question.

We treat e-mail the same way we treat letters sent to the City.

E-mail Subscription List

Our site provides users the opportunity to subscribe to an informational report called E-News Report. We do request information about our visitors when they utilize our mailing list form to determine which e-mail addresses are added to or removed from our lists. Site users are free to unsubscribe at will using this form should they opt not to receive future communications from us.

Web-based forms

The City uses Web-based forms. Personally identifiable information collected from these forms has a specified use (e.g., registration, applications, survey response, etc.) The City uses the information only for that purpose.

Online Surveys

From time to time, online surveys are being conducted on the City’s Web site. It is the City’s policy that confidential information gathered in these online surveys is used only for the research purposes indicated in the survey. Unless otherwise noted on the specified survey, your answers are confidential and individual responses will not be shared with other parties unless required by the Texas Public Information Act. Aggregate data from surveys may be shared with external third parties.


The City of Sugar Land Web site enables you to pay for services online with a credit card. These transactions are encrypted. It is the City’s policy that confidential information you enter in the transaction is used only for the purposes described in that transaction.

Reciprocal Links

The City of Sugar Land does not enter into reciprocal link agreements. We provide links to sites that are appropriate to our mission. Our creation of a link to your site does not obligate you to provide a link back to us.

Acceptance of Use

You acknowledge that the content of our Web site is for information only. By using our Web site, you also consent to the exclusive jurisdiction of Texas district and county courts and the governing laws of the State of Texas to resolve any disputes of any kind or nature that may arise from your use of or reliance on any information provided on the Web site, or any interaction with it.