Citizen Self Service Portal

Citizen Self Service - HiRes

The Citizen Self Service portal enables the online intake of permits, license, and plan submittal processes.

What you need to know

New Applications

  • In order to be able to start any new application, you will have to register in the new CSS portal.
  • New submittals (except for liquor licensing) will only be accepted online through the CSS portal. No hardcopy/paper documentation or USB flash drives will be accepted at City Hall or any other location.

Accessing an existing application, permit, or plan

  • Registration on the CSS portal is required. Please follow the registration process.
  • Once you have registered, your existing application(s) will need to be linked to your account

Payment of Invoices/Fees

  • Invoice payments for any new submittals will only be accepted through the CSS portal.
    • American Express, Discover, Mastercard, and Visa credit/debit cards are acceptable forms of payment. 

User Guides

Frequently Asked Questions

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