Change is Coming! | Sugar Land, TX

City Council has approved a new solid waste contract that will extend the City’s partnership with Republic Services to provide residents and businesses in the area with unparalleled solid waste, green waste, bulky waste, and recycling services.

So what does this mean for you?

The new contract goes into effect January 16, 2023 and will include the addition of new technologies, more efficient solid waste routes, and a quicker way to get in touch with Republic for on-call services and inquiries. Additionally, the new contract will take rates from $20 per month to $19.85, providing enhanced service for a lower rate.

How do you contact Republic?

Republic Services Customer Service can reached be via phone at 713-726-7307 or via email at sugarland@republicservices.com. Republic Services will have a new customer service app available soon!

Bulky Waste Collection

The City is offering a new, on-call flexible bulky waste collection service. The service allows you to schedule 12 bulky waste collections per year - use it when you need it!

Here's how to contact Republic Services to schedule!

The City also continues to offer an additional 3 bulky waste collections following the Thanksgiving, Christmas, and New Year's holidays. The existing bulky waste limit - 5 cubic yds - will continue for the next contract. Additional bulky waste collections are available for a fee.

Are my service days changing?

The City is working with Republic Services to optimize routes and create fewer service days for residents to remember. Check out our "Find My Service Day" tool to see what your solid waste service days will be beginning January 16, 2023.

Why are my service days changing?

Service days are changing because we are optimizing routes! Changing the routes (and some of the service days) allows for the collection to be completed more efficiently. The quicker the routes are completed, the quicker the trucks will be out of your neighborhood!

Why are these changes happening if we haven’t changed vendor?

The expiration of the existing contract provided the opportunity for the City to reevaluate the current service levels and renegotiate service options for residential and commercial customers.

How was the vendor selected?

With City Council’s direction, the City released a request for proposals (RFP) in April 2022. Three vendors submitted complete proposals in response to the RFP. Each of those vendors was invited to participate in a finalist interview and their proposals were scored by a selection committee. Republic Services is the vendor that received the most points during the RFP process. City Council directed City Staff to enter contract negotiations with Republic Services.

How was the Solid Waste Task Force involved with the new contract?

In June 2021, City Manager Michael Goodrum appointed a 17-member Solid Waste Task Force to develop the recommendations for the future of solid waste and recycling in Sugar Land, with the existing Exclusive Solid Waste and Recycling Franchise Agreement expiring in March 2023. The Solid Waste Task Force developed service level and program development recommendations based on public surveys and online town halls. These recommendations were reviewed by City Council and incorporated in the City’s request for proposals.

Why was the same vendor selected versus someone else?

Republic Services was selected as the City’s solid waste contractor because their proposal received a higher score in the request for proposals process than the other contractors.

When will final implementation take place?

The implementation date of the new solid waste contract will be January 16, 2023. Service days and options will not change until that date.

What about Household Hazardous Waste (HHW)?

The Solid Waste Task Force recommended several options for household hazardous waste collection for City Council consideration. After implementing the new contract with Republic Services, the City will explore household hazardous waste collection options, including drop off events, drop off facilities, curbside collection, and more.