Message Archives

Update: Feb. 19, 3 p.m. - Mayor Joe R. Zimmerman

Video transcript for the hearing impaired:

Good afternoon, I am Sugar Land Mayor Joe Zimmerman. I wanted to provide you with an update regarding water in the city of Sugar Land. As you know, Greatwood and Greatwood Lakes was under a boil water notice. That notice has now been rescinded All residents of sugar land have a safe source of drinking water from their tap. I want to say that again: All residents of sugar land have a safe source of drinking water from their tap. Also, since my last update, power has been restored to the sugar land water system. Normal operating pressure has resumed for all of our residents unless they were impacted by broken water pipes.  If your home does not have normal operating pressure and your home did not have broken water pipes, please contact us at 311 or 281 275-2900 so we can investigate. Regarding power to our citizens’ homes, Centerpoint has told us that power has been restored to Sugar Land.  If that is not the case, again, please contact us at 311 or 281 275-2900 so that we can pass along those addresses to Centerpoint. As we enter the recovery phase of this unprecedented weather event, we know that many of you have homes that have been flooded from broken water pipes and/or you have been impacted in other ways.  We are working with federal, state and our own City Council to develop programs that can provide assistance. We will provide updates in the future via social media, our website and other forms of communication once those programs are funded and become available. City council and staff wish all of our residents a speedy recovery and will be providing details of how we can help each other in the near future.

Cold Weather Update: Feb. 19

A disaster declaration remains in place for Texas. In Sugar Land, the weather continues to warm, and no rain is expected; however, the National Weather Service expects more freezing temperatures overnight. Power has been restored for most of Sugar Land, and all four water systems are on regular power and fully functional. A boil notice remains in place for Greatwood and Greatwood Lakes until test results return showing safe results. All roads in Sugar Land are passable.


Sugar Land is taking the following actions:

  • The city is closed for normal business today.
  • Public Works crews continue responding to broken water lines, leaks and requests for water shut offs.
  • Solid waste/recycling delays are posted at www.sugarlandtx.gov/extremecold.
  • A list of open businesses/restaurants is posted at http://bit.ly/2Zr5fhm.
  • Parks facilities remain closed while damage assessments continue.
  • Damage assessment teams are driving residential and commercial areas throughout the city.
  • A boil water notice for Greatwood and Greatwood Lakes remains in place.  The Greatwood Water System is not connected to other water systems in Sugar Land.
  • Green waste, recycling and textile collection for all residents was cancelled this week. Normal collection services will resume on Monday, Feb. 22. Residents who were scheduled to receive bulk waste collection on the third Monday of the month will receive their bulk collection service on Tuesday, Feb. 23. Garbage collection normally scheduled for Thursday, Feb. 18 will now occur on Friday, Feb. 19. Garbage collection normally scheduled for Friday, Feb. 19 will now occur on Saturday, Feb. 20.
  • Dump trucks with ice chat spreaders are staged to treat frozen city roads and bridges.
  • Staff continues to coordinate with the Texas Department of Transportation, the agency responsible for cold weather operations on state highways.
  • Sugar Land notified its debris-removal vendor to remain on standby.


What residents should do:

  • Citizens can help us by self-reporting damage at https://arcg.is/uOrOb.
  • CenterPoint continues to encourage conservation of power.
  • As pipes thaw, leaks may occur. Should this happen, turn water off at the main, and call a plumber.
  • Keep pipes wrapped. The city does not turn off water at the meter to prevent frozen pipes. Learn how to shut off water valves (in case a pipe bursts). If a pipe bursts:
    • Locate and shut off water at the main valve
    • If the main valve cannot be located, call 311 or 281-275-2900 and the city's utility staff will come and turn off the water at the meter
    • Call a plumber
  • Please remember to bring pets inside; wear several layers of loose-fitting, lightweight, warm clothing rather than one layer of heavy clothing if you must go outside during freezing weather.
  • Walk carefully on snowy, icy walkways.
  • Remember to open flues when operating chimneys.
  • Operate generators in a well ventilated, outside location away from your homes.
  • Do not leave space heaters on when sleeping.

Visit our severe cold weather page at www.sugarlandtx.gov/ExtremeCold for safety tips and resources such as preparing your home, protecting pipes and irrigation systems and what to do if pipes burst. Check traffic and road conditions on the city’s Intelligent Transportation System at http://its.sugarlandtx.gov/traffic. Sign up for our Emergency Notification System at www.sugarlandtx.gov/ENotify to receive important updates including changes to core city services.

Authoritative Resources:

Update: Feb 18, 9:40 a.m. - Greatwood Water System

The Greatwood Water System’s pressure was restored before noon on Wednesday. Staff worked throughout the night monitoring and flushing the water distribution system. Our Water Quality technicians are out this morning collecting water quality samples and transporting them to an approved lab for water quality testing. We expect the water quality results Friday afternoon. The result of these samples will be reviewed and may lead to rescinding the Boil Water Notice.

Cold Weather Update: Feb 18

A disaster declaration remains in place for Texas. In Sugar Land, the weather continues to warm, and no rain is expected; however, the National Weather Service expects a hard freeze watch tonight. Power has been restored for most of Sugar Land, and all four water systems are on regular power and fully functional. A boil notice remains in place for Greatwood and Greatwood Lakes until test results return showing safe results. All roads in Sugar Land are passable.

Sugar Land is taking the following actions:

  • The city is closed for normal business today.
  • City crews are responding to continued reports of water line breaks.
  • Sugar Land’s emergency operations center remains open.
  • Sugar Land Regional Airport is open.
  • Public Works crews continue responding to broken water lines, leaks and requests for water shut offs.
  • Solid waste/recycling delays.
  • A list of open businesses/restaurants is being developed and will be shared online today.
  • Parks remains closed while damage assessments continue.
  • Damage assessment teams are driving residential and commercial areas throughout the city.
  • A boil water notice for Greatwood and Greatwood Lakes remains in place.  The Greatwood Water System is not connected to other water systems in Sugar Land.
  • The city of Sugar Land is closed for normal business on today. Essential city services such as police and fire will continue. For emergencies, call 911.
  • Green waste, recycling and textile collection for all residents will be cancelled for the remainder of this week. Normal collection services will resume on Monday, Feb. 22. Residents who were scheduled to receive bulk waste collection on the third Monday of the month will receive their bulk collection service on Tuesday, Feb. 23. Garbage collection normally scheduled for Thursday, Feb. 18 will now occur on Friday, Feb. 19. Garbage collection normally scheduled for Friday, Feb. 19 will now occur on Saturday, Feb. 20.
  • Employees are on 24-hour work schedules.
  • Dump trucks with ice chat spreaders are staged to treat frozen city roads and bridges.
  • Staff continues to coordinate with the Texas Department of Transportation, the agency responsible for cold weather operations on state highways.
  • Parks has closed pedestrian bridges and restrooms, sanded walkways, covered vulnerable plants, drained pipes, wrapped drinking fountains, etc.
  • Sugar Land notified its debris-removal vendor to remain on standby.

What residents should do:

  • Water customers should actively conserve water.
  • CenterPoint continues to encourage conservation of power.
  • STAY HOME AND AVOID TRAVEL during icy road conditions.
  • As pipes thaw, leaks may occur. Should this happen, turn water off at the main, and call a plumber.
  • Keep pipes wrapped. The city does not turn off water at the meter to prevent frozen pipes. Learn how to shut off water valves (in case a pipe bursts). If a pipe bursts:
  • Locate and shut off water at the main valve
  • If the main valve cannot be located, call 311 or 281-275-2900 and the city's utility staff will come and turn off the water at the meter
  • Call a plumber
  • Please remember to bring pets inside; wear several layers of loose-fitting, lightweight, warm clothing rather than one layer of heavy clothing if you must go outside during freezing weather.
  • Walk carefully on snowy, icy walkways.
  • Remember to open flues when operating chimneys.
  • Operate generators in a well ventilated, outside location away from your homes.
  • Do not leave space heaters on when sleeping.

Visit our severe cold weather page at www.sugarlandtx.gov/ExtremeCold for safety tips and resources such as preparing your home, protecting pipes and irrigation systems and what to do if pipes burst. Check traffic and road conditions on the city’s Intelligent Transportation System at http://its.sugarlandtx.gov/traffic. Sign up for our Emergency Notification System at www.sugarlandtx.gov/ENotify to receive important updates including changes to core city services.

Authoritative Resources:

Update: Feb. 17, 4:30 p.m. - Mayor Joe R. Zimmerman

Video Transcript

Good afternoon, I am sugar land mayor Joe Zimmerman. I wanted to update you with regard to my message this morning. Greatwood and Greatwood Lakes continue to be on a boiled water notice.  This means that because of low water pressure, residents in those areas can no longer drink water from the tap. This includes brushing your teeth and washing your face and hands. This will continue until such time as the city can test the water, have it approved by the Texas Commission on Environmental Quality, and then provide notice to the residents that it has been rescinded. At this time, we are under a boil water notice in Sugar Land in Greatwood Lakes and Greatwood. Also, since my last update, power has been restored to our surface water treatment plant and all five of our groundwater plants. Provided that the power remains on, we will begin filling our elevated and groundwater storage tanks and building overall system capacity. Normal water system operating pressure should be restored within 24-48 hours. Regarding power for our resident’s homes, we continue to work with center point energy to address the loss of power and the inequity many of our residents feel because of being without power for over 24 hours, and in some cases, more than 36 hours. This is unacceptable and we are working to get answers as to how those decisions were made. If you need to contact us, please call 311 or 281 275-2900. And again, we ask that you refrain from using sprinkler systems, washing clothes, dishes or filling bathtubs as those activities lower overall system water pressure returns. We will continue to monitor the system and let you know when it is safe to resume normal activities.

Update: Feb 17 -  Greatwood and Greatwood Lakes Boiled Water Notice with Mayor Joe R. Zimmerman.

Cold Weather Update: Feb 17

Despite temperatures increasing, much of our city remains without power. Our water plants are on backup generators. If generators fail, boil notices may be needed. We’ve already experienced this with the Greatwood Water System. Water conservation will be extremely important to ensure we don’t have to implement similar measure in other water systems in our city. Once power is restored, the risk from backup generator failure will no longer exist. The City of Sugar Land does not control the power grid; however, the system is experiencing a record high demand that is far outpacing its output capabilities, resulting in an unprecedented power shortage. In response, CenterPoint began power outages to comply with an order from ERCOT, the state’s electrical grid operator. These measures will continue until the electrical supply in Texas stabilizes.

Sugar Land is taking the following actions:

  • The city of Sugar Land has issued a boil water notice for Greatwood and Greatwood Lakes.  The boil water notice is effective immediately for customers of the Greatwood Water System – this system is not connected to other water systems in Sugar Land.
  • The city of Sugar Land is closed for normal business on Wednesday, Feb. 17 due to weather. Essential city services such as police and fire will continue. For emergencies, call 911.
  • Garbage, recycle, textile and bulk waste collection normally scheduled for Monday, Feb. 15 will take place on Thursday, Feb. 18. Garbage, recycle and textile collection normally scheduled for Tuesday, Feb. 16 will take place on Friday, Feb. 19. Residents with recycle and textile collection normally scheduled on Thursdays or Fridays will receive service according to their normal collection schedule.
  • Sugar Land emergency planners continue to participate in regular calls with the state operations center and the National Weather Service.
  • Sugar Land Fire-EMS will have additional personnel and equipment; however, icy conditions may affect typical response times.
  • Employees have moved to 24-hour work schedules.
  • Dump trucks with ice chat spreaders are staged to treat frozen city roads and bridges.
  • Staff are coordinating with the Texas Department of Transportation, the agency responsible for cold weather operations on state highways.
  • Parks has closed pedestrian bridges and restrooms, sanded walkways, covered vulnerable plants, drained pipes, wrapped drinking fountains, etc.
  • Sugar Land notified its debris-removal vendor to remain on standby.
  • Sugar Land Regional Airport is closed.
  • Engineering staff are monitoring construction sites to ensure they remain closed.

What residents should do:

  • Water customers should actively conserve water to prevent more boil notices. Please avoid running dishwashers, washing machines or sprinklers and take short showers instead of baths and don’t drip your faucet. If you see a leak, immediately call 311 or 281-275-2900.
  • STAY HOME AND AVOID TRAVEL during icy road conditions. Those who drive on icy roads not only place themselves in danger but also risk the lives of first-responders who come to help.
  • Keep pipes wrapped. The city does not turn off water at the meter to prevent frozen pipes. Learn how to shut off water valves (in case a pipe bursts). If a pipe bursts:
    • Locate and shut off water at the main valve
    • If the main valve cannot be located, call 311 or 281-275-2900 and the city's utility staff will come and turn off the water at the meter
    • Call a plumber
  • Please remember to bring pets inside; wear several layers of loose-fitting, lightweight, warm clothing rather than one layer of heavy clothing if you must go outside.
  • Walk carefully on snowy, icy walkways.
  • Remember to open flues when operating chimneys.
  • Operate generators in a well ventilated, outside location away from your homes.
  • Do not leave space heaters on when sleeping.

Visit our severe cold weather page at www.sugarlandtx.gov/ExtremeCold for safety tips and resources such as preparing your home, protecting pipes and irrigation systems and what to do if pipes burst. Check traffic and road conditions on the city’s Intelligent Transportation System at http://its.sugarlandtx.gov/traffic. Sign up for our Emergency Notification System at www.sugarlandtx.gov/ENotify to receive important updates including changes to core city services.

Authoritative Resources:

Update: Feb 17, 6:30 a.m. - ***Boil Notice for Greatwood***

Sugar Land, TX – Due to extremely low temperatures, increased demand, and prolonged power outages to critical city infrastructure, the City of Sugar Land is issuing a boil water notice for customers of its Greatwood Water System, effective immediately. The notice calls for all Greatwood customers to boil their water prior to consumption when the water pressure drops below 20 psi. 

Boil Water Notice

Due to extremely low temperatures, increased demand, and prolonged power outages to critical city infrastructure, the Texas Commission on Environmental Quality has required the City of Sugar Land-Greatwood water system (PWS ID 0790296) to notify all customers to boil their water prior to consumption (e.g., washing hands/face, brushing teeth, drinking, etc). Children, seniors, and persons with weakened immune systems are particularly vulnerable to harmful bacteria, and all customers should follow these directions. 

To ensure destruction of all harmful bacteria and other microbes, water for drinking, cooking, and ice making should be boiled and cooled prior to use for drinking water or human consumption purposes. The water should be brought to a vigorous rolling boil and then boiled for two minutes. 

In lieu of boiling, individuals may purchase bottled water or obtain water from some other suitable source for drinking water or human consumption purposes. 

When it is no longer necessary to boil the water, the public water system officials will notify customers that the water is safe for drinking water or human consumption purposes. 

Once the boil water notice is no longer in effect, the public water system will issue a notice to customers that rescinds the boil water notice in a manner similar to this notice. 

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail. 

This notice also applies to residents of Greatwood Lakes receiving water from Fort Bend MUD 192, PWS ID 0790553.

If you have questions concerning this matter, you may contact Ashley Kirkpatrick at 281-275-2450 or 311. 

The City’s Public Works Department is working diligently to restore safe drinking water quality and will alert its customers as soon as the current situation has been resolved. In the meantime, please exercise due caution in using water from the City’s system. A copy of the official Boil Water Notice is included with this release.

Update: Feb 16, 6 p.m. - A message from Mayor Joe R. Zimmerman

An update from Mayor Zimmerman on Sugar Land’s response to the winter storm.

Cold Weather Update: Feb 16, 8 a.m.

STAY HOME, AND AVOID ALL TRAVEL DURING THIS TIME! All main lanes of I-69 Southwest Frwy. and SH99/ Grand Parkway remain closed in both directions inside of Sugar Land, with feeder roads open for now. However, all roads remain dangerous and travel throughout the region will be difficult, if not impossible. The National Weather Service has issued a hard freeze and wind chill warning for our area through this morning. This extreme weather is a threat to property and life and should be expected until at least Thursday. Another round of freezing rain is possible tonight extending hazardous driving conditions through at least Wednesday morning. 

The City of Sugar Land does not control the power grid; however, the system is experiencing a record high demand that is far outpacing its output capabilities, resulting in an unprecedented power shortage. In response, CenterPoint began controlled power outages to comply with an order from ERCOT, the state’s electrical grid operator. These measures will continue until the electrical supply in Texas stabilizes.

Additionally, dangerous driving conditions have slowed repairs to critical power infrastructure. These issues have resulted in long lasting power outages throughout the region, with nearly half of Sugar Land without power. These major power disruptions should be expected through at least today.

Sugar Land is taking the following actions:

  • The city of Sugar Land will be closed for normal business on Tuesday, Feb. 16 due to weather. Essential city services such as police and fire will continue. For emergencies, call 911.
  • No solid waste collection services will take place on Tuesday, Feb. 16. Green waste collection for all residents will be cancelled for the week of Feb. 15. Garbage, recycle, textile and bulk waste collection normally scheduled for Monday, Feb. 15 will take place on Thursday, Feb. 18. Garbage, recycle and textile collection normally scheduled for Tuesday, Feb. 16 will take place on Friday, Feb. 19. Residents with recycle and textile collection normally scheduled on Thursdays or Fridays will receive service according to their normal collection schedule.
  • Sugar Land emergency planners continue to participate in regular calls with the state operations center and the National Weather Service.
  • Sugar Land Fire-EMS will have additional personnel and equipment; however, icy conditions may affect typical response times.
  • Employees have moved to 24-hour work schedules.
  • Dump trucks with ice chat spreaders are treating frozen city roads and bridges.
  • Staff are coordinating with the Texas Department of Transportation, the agency responsible for cold weather operations on state highways.
  • Parks has closed pedestrian bridges and restrooms, sanded walkways, covered vulnerable plants, drained pipes, wrapped drinking fountains, etc.
  • Sugar Land notified its debris-removal vendor to remain on standby.
  • Sugar Land Regional Airport is closed.
  • Engineering staff are monitoring construction sites to ensure they remain closed.

What residents should do:

  • STAY HOME AND AVOID TRAVEL during icy road conditions. Those who drive on icy roads not only place themselves in danger but also risk the lives of first-responders who come to help.
  • Keep pipes wrapped and continue running swimming pools. The city does not turn off water at the meter to prevent frozen pipes.
    • Shut off water at the main valve if a pipe bursts. 
    • Locate and shut off water at the main valve
    • If the main valve cannot be located, call 311 or 281-275-2900 and the city's utility staff will come and turn off the water at the meter 
    • Call a plumber
  • Please remember to bring pets inside; wear several layers of loose-fitting, lightweight, warm clothing rather than one layer of heavy clothing to keep warm.
  • Walk carefully on snowy, icy walkways.
  • Remember to open flues when operating chimneys.
  • Operate generators in a well ventilated, outside location well away from your home, windows and intake vents.
  • Do not leave space heaters on when sleeping.
  • There's no need to drip inside faucets during freezing weather (it will not adversely affect city water pressure if residents choose to do so), though there’s benefit to keeping cabinets open to expose pipes to warm air (as long as there’s nothing harmful inside that’s accessible to small children or pets). 

Visit our severe cold weather page at www.sugarlandtx.gov/ExtremeCold for safety tips and resources such as preparing your home, protecting pipes and irrigation systems and what to do if pipes burst. Check traffic and road conditions on the city’s Intelligent Transportation System at http://its.sugarlandtx.gov/traffic. Sign up for our Emergency Notification System at www.sugarlandtx.gov/ENotify to receive important updates including changes to core city services.

Authoritative Resources:

UPDATE: FEBRUARY 12, 8 a.m.

Sugar Land emergency planners continue to participate in regular calls with the state operations center and the National Weather Service to prepare for freezing temperatures and/or wintry precipitation is expected to impact our area beginning Sunday night. The National Weather Service expects an extended period of well below normal temperatures for southeast Texas (including Sugar Land) through next week. They expect the coldest temperatures early next week with a period of below to much below freezing temperatures from Sunday night through Tuesday. Winter precipitation – including sleet and ice – expected on Sunday night and Monday will likely create dangerous, icy road conditions. In addition, ice accumulations could cause power outages and debris from fallen trees and limbs.

 Sugar Land is taking the following actions:

  • Sugar Land’s emergency operations center is prepared to support winter weather operations.
  • Public works crews are prepping city infrastructure for freezing temperatures (i.e., draining irrigation systems, testing generators, topping off fuel, staging pallets of salt, etc.).
  • Employees have been notified to plan for the possibility of 24-hour work schedules.
  • Dump trucks with ice chat spreaders are being staged to treat frozen city roads and bridges if necessary.
  • Staff are coordinating with the Texas Department of Transportation, the agency responsible for cold weather operations on state highways.
  • Parks is preparing to close pedestrian bridges and restrooms as early as Sunday, sanding walkways, covering vulnerable plants, draining pipes, wrapping drinking fountains, etc.
  • Close communication continues with the city’s solid waste and recycling vendor to quickly communicate service delays if necessary.
  • Sugar Land’s debris-removal vendor has been notified to remain on standby.


 What residents should do:

  • STAY HOME AND AVOID TRAVEL -- especially bridges and overpasses -- during icy road conditions. Those who drive on icy roads not only place themselves in danger but also risk the lives of first-responders who come to help.
  • When the temperatures drop below freezing, residents are encouraged to prepare their homes to avoid damage to water pipes, sprinkler systems, and swimming pools. The city does not turn off water at the meter to prevent frozen pipes.
  • Please remember to bring pets inside; wear several layers of loose-fitting, lightweight, warm clothing rather than one layer of heavy clothing if you must go outside.
  • Walk carefully on snowy, icy walkways.
  • Always keep your gas tank at least half full to avoid ice in the tank and fuel lines.
  • Remember to open flues when operating chimneys.
  • Operate generators in a well ventilated, outside location away from your homes.
  • Do not leave space heaters on when sleeping.

Check traffic and road conditions on the City of Sugar Land’s Intelligent Transportation System. Sign up for our Emergency Notification System to receive important updates including changes to core city services.

Update: February 11

Sugar Land emergency planners are participating in regular calls with the state operations center and the National Weather Service to maintain situational awareness on the possibility of freezing temperatures and/or wintry precipitation that could impact our area beginning Sunday night. According to the National Weather Service, a prolonged period of below normal temperatures is expected for southeast Texas during the weekend and next week, extremely cold temperatures are expected early next week with an extended period of lows below freezing across the area and there is an increased confidence for winter precipitation Sunday night into Monday that could create icy road conditions. When the temperatures drop below freezing, residents are encouraged to prepare their homes to avoid damage to water pipes, sprinkler systems, and swimming pools. The city does not turn off water at the meter to prevent frozen pipes.

Sugar Land is taking the following actions:

  • Sugar Land’s emergency operations center is prepared to support winter weather operations.
  • Public works crews are prepping city infrastructure for freezing temperatures.
  • Employees have been notified to plan for the possibility of 24-hour work schedules.
  • Dump trucks with ice chat spreaders are being staged to treat frozen city roads and bridges if necessary.
  • Staff are coordinating with the Texas Department of Transportation, the agency responsible for cold weather operations on state highways.
  • Parks is preparing for the possibility of closing pedestrian bridges and restrooms, sanding walkways and covering vulnerable plants.
  • Close communication continues with the city’s solid waste and recycling vendor to quickly communicate service delays if necessary.

Please remember to bring pets inside; wear several layers of loose-fitting, lightweight, warm clothing rather than one layer of heavy clothing if you must go outside; walk carefully on snowy, icy walkways; always keep your gas tank at least half full to avoid ice in the tank and fuel lines; and drive only if it is absolutely necessary. If at all possible, stay home and avoid travel -- especially bridges and overpasses -- during icy road conditions. Check traffic and road conditions on the City of Sugar Land’s Intelligent Transportation System.