The Citizen Self Service Portal is now available.

New Applications

• In order to be able to start any new application, you will have to register in the new CSS portal.
• New submittals (except for liquor licensing) will only be accepted online through the CSS portal. No hardcopy/paper documentation or USB flash drives will be accepted at City Hall or any other location.

Accessing an existing application, permit, or plan

• Registration on the CSS portal is required. Please follow the registration process.
• Once you have registered, your existing application(s) will need to be linked to your account
  • Send a request via email that includes name, email, phone number, company name (if applicable), and permit or plan number(s). 
    • For building permits - Permits@sugarlandtx.gov
    • For plan review - PlanReview@sugarlandtx.gov
    • For fire permits – Fire@sugarlandtx.gov
    • For Code Enforcement – codeenforcement@sugarlandtx.gov
    • For Rental Registration - rentalprogram@sugarlandtx.gov
  • After your existing application(s) are linked, you will be able to pay invoices, schedule inspections, check the status of permit and plan reviews, resubmit to address review comments and receive your permit through the CSS Portal.  

Payment of Invoices/Fees

• Invoice payments for any new submittals will only be accepted through the CSS portal.
  • American Express, Discover, Mastercard, and Visa credit/debit cards are acceptable forms of payment. 

We want to hear from you!

• Participate in our customer experience survey!

Watch the introductory video

Register

• Go to www.sugarlandtx.gov/CSS and click on the "Login or Register" button.

User Guides

• How to register
• How to log in 
• Requesting an inspection
• Paying Fees/Invoices

Questions

See our knowledge base, FAQs, and contact information.