Annexation of Greatwood & New Territory
Looking to save money on your water bill?
Water conservation is an easy way to save money. A few small changes can lead to a possible savings on the wastewater portion of your bill. Visit thewater savings tips page for more details.
How is your wastewater cap calculated?
For residential customers, wastewater volume charges for April through the following March are based on the lesser of:
- average monthly water usage as billed in the most recent February and March months
- twelve thousand gallons
If you have any questions, contact 281-275-2750.
Water Bills - Frequently Asked Questions
- I haven’t received my December water bill- I usually receive it at the beginning of the month.
All Greatwood and New Territory water accounts have been placed into a new meter reading cycle with the City. Your bill may be received at a different time than you received your MUD bill, and you will have a new due date for payment. Please check your bill closely when you receive it for the first time. It will contain important information, such as your new account number and the due date.
- Why is my MUD account number not working when I type it in on the City of Sugar Land website?
Your MUD account number will no longer work. You will be issued a new City of Sugar Land account number, which is a 10-digit number that will be shown on your first City of Sugar Land issued bill.
- Is there a fee if I pay by credit card?
There is no fee to pay your water bill by credit card. If you have your account number, you can pay using this link: http://www.sugarlandtx.gov/index.aspx?NID=319
- See additional questions and answers >>
If you don’t see your question, please call 281-275-2750 and one of our customer service representatives will be glad to assist you. Please note that we are receiving a high volume of calls at this time due to the annexation. If you can’t stay on the line, please leave a voicemail and someone will call you back as soon as possible.
Community Update on Annexation
There will be no increase in costs or reduction in services to current city residents, and services to the annexed areas will be funded with money set aside during the last 10 years specifically for this purpose. A detailed report was recently presented to City Council ensuring that full city services will be provided to Greatwood and New Territory immediately upon annexation on Dec. 12.
An independent, external auditor recently confirmed the financial neutrality of the annexation of Greatwood and New Territory. City Council approved an agreement with Whitley Penn, LLP on Nov. 21 to review annexation data after questions about the finances related to the annexation were raised at a Nov. 7 meeting. The review was presented to City Council on Dec. 19; it confirmed the recent annexation was financially neutral to the city of Sugar Land.