Sugar Land City Services

By Type

Citizen Involvement

• Boards and Commissions – For energetic citizens who provide valuable insight and advice on various issues and events.
• Community Assistance Response Team (CAST) – An exciting program offering citizens an opportunity help SLPD make Sugar Land safer.
• Citizens Fire Academy – Fire fighting, large-scale emergency management, medical emergencies, smoke detectors for citizens in need… You’ll be right beside the SLFD personnel in this informative and exciting series of classes.
• Citizens Police Academy – Take an inside look" at the Sugar Land Police department where participants receive "hands on" instruction in crime scene investigation, patrol procedures, firearms training and much more.
• Citizens Emergency Response Team – The Sugar Land Fire Department is creating Community Emergency Response Teams (CERT) to respond to emergencies within neighborhoods.
• MYAC - Mayor’s Youth Advisory Council – Working along side other talented young people, you’ll become involved with City staff on projects beneficial to the community and advise City leadership on important issues for young people.
• Serve Sugar Land – An innovative volunteer program with diverse opportunities for citizens to participate in “One of America’s Best” city governments.
• Sugar Land 101 – By the end of this 10-week course, you will have an understanding of the structure and functions of one of the most successful municipal governments anywhere.
• Sugar Land Airport Academy – provides a comprehensive overview of aviation operations and the facility’s important role in the regional economy. Participants learn about the history of Sugar Land Regional Airport (SLRA), the role of the airport in the City’s organization, the scope of airport operations and the economic impact on the region and the benefits provided to Sugar Land.

Animals

• Animal Services - Promotes and protects public safety and animal care through sheltering, Adopt-a-Pet programs, and education.
• Adopt A Pet - A service of Sugar Land Animal Services Division through Petfinder.com

Vendors

• Vendor Registration Information - With Sugar Land's online Vendor Registration, your business will be in compliance with Chapter 176.
• Online Auctions - Bid on City surplus and confiscated items, 24/7, from the comfort of your home, office or anywhere that has Internet and e-mail access.
• Bid Opportunities - View current bid opportunities or specify the types of bids you want to receive, and a notification will be sent out when an opportunity matches your business.

Meetings

• Meeting Calendar
• Meeting Agendas, Minutes and Videos - Review the latest Public Meeting Agendas held in City Hall for various Council, Boards, Commissions and Committees.
• City Codes - City Charter, Code of Ordinances, Design Standards, Development Code, Municipal Code
• Elections - Election Information, Voter Information, General Information

Fire Department

• Fire Extinguisher Training - Proper use of a portable fire extinguisher can put out a small fire or control it until the fire department arrives. Do you know how to use one?
• Home Fire-Safety Survey - Home Fire-Safety Surveys are available to homes within the Sugar Land Fire Departments jurisdiction.
• Visit a Fire Station - Thousands of people tour Sugar Land Fire Stations every year. Sugar Land Firefighters welcome you to visit for life-safety education and fun.
• Schedule a Fire-Safety Program - The Sugar Land Fire Department presents hundreds of life safety programs in the community each year. We can tailor a program to fit your needs and/or the audience.
• Smoke Alarms- We provide and install smoke alarms free of charge to any home (one- and two-family dwellings) within our fire jurisdiction.
• Citizens' Fire Academy - Find out what it takes to become a firefighter in this hands-on course.
• Community Preparedness Brochure (pdf) - Are you prepared? Learn how, and find out how to access SLFD's many public education programs.

Emergency Management

• Emergency Management - Learn how to manage emergency situations such as hurricanes, flooding, pandemics and more.

Jobs

• Job Listings - Current City of Sugar Land job listings

Municipal Court

• Online Court Payments - Making a payment with Official Payments Corp. is fast, easy and secure. All it takes is six simple steps.
• Map to Sugar Land Municipal Court - Directions to the Sugar Land Municipal Court Building.
• Jury Summons Updates - If you received a jury summons and have requested to be excused, please visit this page.

Recreation

• Leisure Classes - Learn to dance, relax, play bridge or join in an assortment of exercise classes and much more!
• Senior Citizens Center - The facility features a large multipurpose room with game tables, a kitchenette, lounge and a program room for activities during the week.
• Sugar Land Office for Senior Citizens - Senior citizens looking for information on transportation, health and medical issues, recreation, meals, finances and more can now find the answers all in one place.
• Sports Associations - Youth Baseball, Basketball, Football, Softball & Swimming; Youth and Adult Soccer, Tennis.
• Field Trips - This group offers special outings and day trips to explore the Texas Gulf Coast and beyond.

Permits and Inspections

• Online Building Permits - Online tool for viewing approved permits of construction, including building code compliance, food and health code compliance and environmental code compliance.
• Permits Inspection Request Line - The Inspection Department is now utilizing a dedicated inspection request phone line. The phone line will be available 24 hours a day for citizens to request an inspection.

Crime Information

• Daily Crime Report - An easy-to-use online tool for residents and visitors to access crime and police report information within Sugar Land.
• Crime Analysis - Providing timely, accurate and useful crime analysis data to officers, detectives and command staff, for the purpose of more effectively deploying the department's resources to better serve the community.
• Most Wanted - Information and composite drawings on criminals wanted by the Sugar Land Police Department.
• Open Records - The records section processes citizen requests for accident, offense and incident reports.
• Sex Offenders - The Sex Offender Registry includes Public Sex Offender Registration information submitted to DPS by local law enforcement agencies.
• Victims Assistance - The Victim Assistance Program strives to have a positive impact in providing appropriate responses to the needs of all crime victims.

Crime Prevention

• Beats - This Crime Prevention Program partners with residents to increase safety within the community.
• Kid Safety - Safety Awareness programs for kids.
• Safety Tips - A List of many tips to help keep you and your family safe.
• Subdivisions - A List of Sugar Land subdivisions and which Beat they are located in.
• Home Security Information - This program is designed to encourage citizens to become more involved in crime prevention by reducing opportunities for residential burglary.
• Child Safety Seat - The Sugar Land Police Department has taken aggressive steps to protect children by not only actively enforcing child restraint laws, but also training individuals in the area on proper installation of child safety seats.
• r.a.d. KIDS - r.a.d. for Kids is open to boys and girls kindergarten through 6th grade (ages 5 to 12) and covers virtually all aspects of child safety awareness.

Street Services

• Drainage Operations - The Street/Drainage Division is responsible for the inspection and maintenance of storm sewer lines and open ditches.
• Mosquito Control - Applications of both larvicide and spraying for the most efficient mosquito control resolution.
• Mosquito Spraying Schedule - During mosquito season, the City receives weekly sprayings on Fridays.
• Rights-of-way Mowing - Rough cut mowing is done 13 times throughout the year and groom cut mowing is done on an as needed basis.
• Sidewalk Maintenance - Through citizens' requests and annual inspections, sidewalk failures are identified and prioritized for repair or replacement.
• Street Maintenance - Through citizens' requests and annual inspection, asphalt and concrete failures are identified and prioritized for repair or replacement.
• Street Sweeping - The primary objective of the program is to provide routine sweeping and cleaning of high traffic areas throughout the City where accumulations of debris occur.

Traffic Services

• Street Lights - Staff performs monthly inspections for streetlights, which have missing globes or are burning during daylight hours. Staff also performs quarterly inspections of all street lights throughout the City, reporting non-working street lights to Reliant Energy/HL&P.
• Traffic Operations - Traffic Operations identifies needed traffic improvements throughout the City and coordinates the design and the construction of these projects.
• Emergency Field Response - Staff is on-call at all times to ensure prompt field responses and solutions to traffic problems.
• Traffic Daily Operations - Staff continually monitors the condition and operation of both City and TxDOT traffic signals through frequent field inspections, monitoring via the Traffic Management System workstation, and communications with the Police Department.
• Traffic Flow Cameras - To help keep Sugar Land motorists moving and enable the City to respond quickly to traffic-related incidents, traffic-management cameras have been installed.
• Rapid Response - When emergency road closures are needed, rapid response is critical both for public safety and to minimize traffic congestion and delays.

Water Services

• Water Production and Treatment - City crews are responsible for the operation, maintenance and repair water plants, water wells, ground storage tanks, elevated storage tanks and high service booster pumps.
• Water Quality Report & Secondary Constituents - This report is a summary of the quality of the water we provide our customers.
• Distribution - City and contractual crews perform repair and maintenance, and installation tasks related to distribution water mains, meters, hydrants and valves.
• Wastewater Collection - City and contractual staff are assigned to maintaining, operating, and upgrading the city's collection system. Responsibilities include scheduled maintenance line cleaning and line inspections for potential stoppages.
• Wastewater Treatment - City and contractual staff are responsible for the operation, maintenance and repair of sanitary sewer lift stations and wastewater treatment facility, the South Wastewater Treatment Plant. The South Treatment Plant treats approximately half of the City's wastewater, which consists of light commercial and residential flows.
• Online Water and Wastewater Payments - A simple, convenient and secure way of viewing and paying water and wastewater bills online.
• Utility Assistance Program - The Utility Assistance Program is designed to aid families who need assistance paying their water/wastewater bills due to unemployment, illness or other emergencies.
• Start New Water Service - You can request to start water service with our online form; 24 hours a day, seven days a week.
• Cancel Water Services - Cancel water services online form.
• Water/Wastewater Rates - Rates are composed of two parts; service charge according to meter size, and volume charge per 1,000 gallons consumed.

Solid Waste & Recycling Services

• Collection Schedule - Neighborhood service schedule
• Holiday Schedule - Solid Waste & Recycling Holiday Schedule
• Listing of Licensed Solid Waste Haulers - If you are considering using a company that is not listed, please make sure that the company receives a license from the city prior to initiating services.
• Commercial Hauler Requirements - This ordinance established a $100 application fee for a two-year commercial solid waste operator license, plus a four percent license fee.
• Recycling Drop off Stations - Recycling drop off stations

By Department

City Hall

• Meeting Calendar
• Meeting Agendas, Minutes and Videos - Review the latest Public Meeting Agendas held in City Hall for various Council, Boards, Commissions and Committees.
• City Codes - City Charter, Code of Ordinances, Design Standards, Development Code, Municipal Code
• Elections - Election Information, Voter Information, General Information

Emergency Management

• Emergency Management - Learn how to manage emergency situations such as hurricanes, flooding, pandemics and more.

Fire Department

• Fire Extinguisher Training - Proper use of a portable fire extinguisher can put out a small fire or control it until the fire department arrives. Do you know how to use one?
• Home Fire-Safety Survey - Home Fire-Safety Surveys are available to homes within the Sugar Land Fire Departments jurisdiction.
• Visit a Fire Station - Thousands of people tour Sugar Land Fire Stations every year. Sugar Land Firefighters welcome you to visit for life-safety education and fun.
• Schedule a Fire-Safety Program - The Sugar Land Fire Department presents hundreds of life safety programs in the community each year. We can tailor a program to fit your needs and/or the audience.
• Smoke Alarms- We provide and install smoke alarms free of charge to any home (one- and two-family dwellings) within our fire jurisdiction.
• Citizens' Fire Academy - Find out what it takes to become a firefighter in this hands-on course.
• Community Preparedness Brochure (pdf) - Are you prepared? Learn how, and find out how to access SLFD's many public education programs.

Human Resources

• Job Listings - Current City of Sugar Land job listings

Municipal Court

• Online Court Payments - Making a payment with Official Payments Corp. is fast, easy and secure. All it takes is six simple steps.
• Map to Sugar Land Municipal Court - Directions to the Sugar Land Municipal Court Building.
• Jury Summons Updates - If you received a jury summons and have requested to be excused, please check this list.

Parks and Recreation

• Leisure Classes - Learn to dance, relax, play bridge or join in an assortment of exercise classes and much more!
• Senior Citizens Center - The facility features a large multipurpose room with game tables, a kitchenette, lounge and a program room for activities during the week.
• Sugar Land Office for Senior Citizens - Senior citizens looking for information on transportation, health and medical issues, recreation, meals, finances and more can now find the answers all in one place.
• Sports Associations - Youth Baseball, Basketball, Football, Softball & Swimming; Youth and Adult Soccer, Tennis.
• Field Trips - This group offers special outings and day trips to explore the Texas Gulf Coast and beyond.

Permits and Inspections

• Online Building Permits - Online tool for viewing approved permits of construction, including building code compliance, food and health code compliance and environmental code compliance.
• Permits Inspection Request Line - The Inspection Department is now utilizing a dedicated inspection request phone line. The phone line will be available 24 hours a day for citizens to request an inspection.

Planning and Development

• Development Planning - Development Planning oversees the review of general plans, plats and site plan packages for development projects.
• Long Range Planning -Long Range Planning is responsible for the maintenance and update of the City of Sugar Land Comprehensive Plan, which is a document that will guide our City's growth.
• Mixed Use Conservation District - The City is moving forward with plans to study the Mixed Use Conservation District encompassing the neighborhood along Brooks Street.
• Adopted Land Use Plan - Sugar Land has recently updated and adopted the City's Land Use Plan, a document that provides the City Council's guidance for future land development and the City's physical form. 
• Land Use Plan Map - PDF Document
• Lake Pointe General Plan - On March 8, 2004, the City Council approved a General Plan as a first step in approving this mixed use development.
• Riverstone General Plan - On February 18, 2003, the Sugar Land City Council approved the Riverstone General Plan as a first step in the development of the proposed master planned community.
• Telfair General Plan - On October 7, 2003, the Sugar Land City approved a General Plan for Telfair as a first step in development of this master planned community.

Police Department

• Daily Crime Report - An easy-to-use online tool for residents and visitors to access crime and police report information within Sugar Land.

Crime Information

• Crime Analysis - Providing timely, accurate and useful crime analysis data to officers, detectives and command staff, for the purpose of more effectively deploying the department's resources to better serve the community.
• Most Wanted - Information and composite drawings on criminals wanted by the Sugar Land Police Department.
• Open Records - The records section processes citizen requests for accident, offense and incident reports.
• Sex Offenders - The Sex Offender Registry includes Public Sex Offender Registration information submitted to DPS by local law enforcement agencies.
• Victims Assistance - The Victim Assistance Program strives to have a positive impact in providing appropriate responses to the needs of all crime victims.

Crime Prevention

• Beats - This Crime Prevention Program partners with residents to increase safety within the community.
• Kid Safety - Safety Awareness programs for kids.
• Safety Tips - A List of many tips to help keep you and your family safe.
• Subdivisions - A List of Sugar Land subdivisions and which Beat they are located in.
• Home Security Information - This program is designed to encourage citizens to become more involved in crime prevention by reducing opportunities for residential burglary.

For Kids

• Child Safety Seat - The Sugar Land Police Department has taken aggressive steps to protect children by not only actively enforcing child restraint laws, but also training individuals in the area on proper installation of child safety seats.
• r.a.d. KIDS - r.a.d. for Kids is open to boys and girls kindergarten through 6th grade (ages 5 to 12) and covers virtually all aspects of child safety awareness.

Public Works and Utilities

Street Drainage

• Drainage Operations - The Street/Drainage Division is responsible for the inspection and maintenance of storm sewer lines and open ditches.
• Mosquito Control - Applications of both larvicide and spraying for the most efficient mosquito control resolution.
• Mosquito Spraying Schedule - During mosquito season, the City receives weekly sprayings on Fridays.
• Rights-of-way Mowing - Rough cut mowing is done 13 times throughout the year and groom cut mowing is done on an as needed basis.
• Sidewalk Maintenance - Through citizens' requests and annual inspections, sidewalk failures are identified and prioritized for repair or replacement.
• Street Maintenance - Through citizens' requests and annual inspection, asphalt and concrete failures are identified and prioritized for repair or replacement.
• Street Sweeping - The primary objective of the program is to provide routine sweeping and cleaning of high traffic areas throughout the City where accumulations of debris occur.

Traffic Management

• Street Lights - Staff performs monthly inspections for streetlights, which have missing globes or are burning during daylight hours. Staff also performs quarterly inspections of all street lights throughout the City, reporting non-working street lights to Reliant Energy/HL&P.
• Traffic Operations - Traffic Operations identifies needed traffic improvements throughout the City and coordinates the design and the construction of these projects.
• Emergency Field Response - Staff is on-call at all times to ensure prompt field responses and solutions to traffic problems.
• Traffic Daily Operations - Staff continually monitors the condition and operation of both City and TxDOT traffic signals through frequent field inspections, monitoring via the Traffic Management System workstation, and communications with the Police Department.
• Traffic Flow Cameras - To help keep Sugar Land motorists moving and enable the City to respond quickly to traffic-related incidents, traffic-management cameras have been installed.
• Rapid Response - When emergency road closures are needed, rapid response is critical both for public safety and to minimize traffic congestion and delays.

Solid Waste & Recycling

• Disposal Directory A-Z - Guide for local reuse, recycling, and safe disposal options for hundreds of products and household items.
• Trash Schedule - Neighborhood service schedule
• Holiday Schedule - Solid Waste & Recycling Holiday Schedule
• Commercial Hauler Requirements - This ordinance established a $100 application fee for a two-year commercial solid waste operator license, plus a four percent license fee.
• Recycling Drop off Stations - Recycling drop off stations

Purchasing

• Vendor Registration Information - With Sugar Land's online Vendor Registration, your business will be in compliance with Chapter 176.
• Online Auctions - Bid on City surplus and confiscated items, 24/7, from the comfort of your home, office or anywhere that has Internet and e-mail access.
• Bid Opportunities - View current bid opportunities or specify the types of bids you want to receive, and a notification will be sent out when an opportunity matches your business.

Treasury Management

• Online Water and Wastewater Payments - A simple, convenient and secure way of viewing and paying water and wastewater bills online.
• Utility Assistance Program - The Utility Assistance Program is designed to aid families who need assistance paying their water/wastewater bills due to unemployment, illness or other emergencies.
• Start New Water Service - You can request to start water service with our online form; 24 hours a day, seven days a week.
• Cancel Water Services - Cancel water services online form.
• Water/Wastewater Rates - Rates are composed of two parts; service charge according to meter size, and volume charge per 1,000 gallons consumed.
• Water / Wastewater Residential Rate Calculator - Just key in the information requested in the calculator, and you will have a good idea of how your bill will change.
• Property Tax - Information regarding City of Sugar Land Property Tax

Online

Available Online Services

• Apply for Jobs
  View current job postings, apply for a job, submit resumes and review benefits.  Sugar Land, #1 in growth among Texas' 45 largest cities. Sugar Land is an economically strong and culturally diverse city of approximately 65,000 residents.
  
• Make Court Payments
  Make Internet Payments of Court Violations, Including Warrants: A menu-driven format guides the user through the payment procedure, using a MasterCard or Visa credit card. There is a processing fee.  If you don't know the fine amount, you may call our automated voice response system at 281-275-2601 for English or 281-275-2602 for Spanish. You may access this service 24 hours a day, 7 days a week.
  Making a payment with Official Payments Corp. is fast, easy and safe. It takes just six simple steps. In about four minutes, your transaction will be complete. You need not be a registered user to make a payment.
  
• Daily Crime Report
  This application is intended to provide residents and visitors with an easy-to-use tool to access crime and police report information within Sugar Land.
  
• Building Permits
  Search for information on a specific permit and view, schedule or cancel an inspection. You may also track the status of plans under review and application fees.
  
• Interactive Maps
  Locate streets, specific addresses or intersections.  You may also view current city boundaries, a City Council Map, zoning designations reflecting the official City zoning map, park locations and water/wastewater infrastructure north of U.S. 90A.
  
• Online Auction
  Bid on City surplus and confiscated items, 24/7, from the comfort of your home, office or anywhere that has Internet and e-mail access. You may also sign up for free e-mail alerts regarding the posting of items in the categories that interest you. 
  Sugar Land has partnered with Public Surplus who offers a guarantee to all of its buyers - you can trust who you are buying from. Only selected, public institutions can sell their items on this site, therefore you always know the auctions come from a trusted source.
  
• Bid Opportunities
  To obtain additional City and Construction bid information please contact Jennifer Montgomery directly at (281) 275-2734.
  You may find additional Bid Opportunities that are posted by the City Secretary. Visit City of Sugar Land Legal Notices
• Water / Wastewater Payments
  This online tools enables water customers to view account information and consumption summary information for each water meter. A simple, convenient and secure way of viewing and paying water/wastewater bills online.  Customers may view average daily usage, periodic usage and the last meter reading.
  
• Forms and Publications
  Are you looking for a specific form or document. Find the PDF forms or documents you need to do business with the City of Sugar Land and recent publications.
  
• My Neighborhood
  If you are looking for information all about your neighborhood such as trash pick-up dates, mosquito spray schedules, city representatives and police beat information, as well as local parks, city facilities and Capital Improvement Projects within one mile of your address, then this is the tool for you.
• Planning & Engineering Project Status
  Check the status of your development plans on-line. Search by type of project (ex: site plan, plat, etc.), first few letters of the project (ex: Lake, Lake Point, L, Telfair, etc.)