The Sugar Land Public Safety Dispatch Center is budgeted for a staff of 14 full-time Public Safety Dispatchers, 4 Shift Supervisors, 1 Deputy Public Safety Dispatch Manager, and 1 Manager. The Public Safety Dispatchers and Shift Supervisors work various shifts in order to maintain staffing in the Dispatch center 24 hours a day, 365 days a year.
Dispatch staffing consists of a "Call Taker," a "Fire Dispatcher" and a "Police Dispatcher". These job assignments allow each person to concentrate on one part of the job and also allows for rapid and accurate dispatching. The Public Safety Dispatchers are multi-tasked oriented individuals who can, with no trouble, do more than one thing at a time. At times, they will simultaneously be receiving a phone call, typing and watching several computer screens, as well as talking on the radio.