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About
Responsibilities
The Water Utilities Department is responsible for the administration and operation of the City's water production and treatment, water distribution, wastewater collection, wastewater treatment and customer service including regulatory compliance for all mandated Environmental Protection Agency (EPA) and Texas Commission on Environmental Quality (TCEQ) programs.

In support of the City’s goals of Safe City, Responsible City Government, and Well-Planned Community the department provides:
  • Response to customer calls for service
  • Repairs to the water and wastewater system
  • Long range planning
  • Capital Improvements Project (CIP) development and construction
  • Rehabilitation and renewal of the infrastructure
  • Water plant operations
  • Wastewater treatment
  • Environmental compliance through water quality sampling
  • Wastewater pretreatment management
  • Storm water program management
  • Water conservation
  • Other services and programs

Water Production & Treatment

Water Production is responsible for producing and supplying quality water that complies with all federal and state water quality standards and meeting system demands at all times. This includes operating, maintaining, and repairing seven water plants, 17 water wells, 15 ground storage tanks, four elevated storage tanks, and 30 high service booster pumps. With the annexation of Fort Bend MUD #1, the City has two separate water systems: the River Park System and City System.

Water Distribution

Operate, maintain and repair 421 miles of distribution water mains, 3,817 fire hydrants, 27,282 service connection lines, and 5,225 mainline valves. The division is responsible for insuring that water produced is delivered as our customers expect with sufficient pressure to meet their needs and to meet the fire flow requirements in an emergency.

Wastewater Collection
Operate, maintain and repair 395 miles of sanitary sewer collection lines, and 10,120 manholes in a sanitary manner that meets or exceeds all state and federal guidelines and ensure that there is adequate capacity for growth. The division also implements the TCEQ Sanitary Sewer overflow elimination program.

Wastewater Treatment

Transport and treat wastewater to a quality that meets or exceeds federal and state water quality standards including meeting all Texas Pollutant Discharge Elimination System (TPDES) permit discharge requirements for each wastewater plant. Responsible for operation, maintenance, and repair of 101 sanitary sewer lift stations, and two wastewater treatment plants through a combination of city staff and contract operations firms.

Customer Service
The customer service program is responsible for reading customer meters monthly, responding to calls for service from customers, maintaining large meters, changing out meters on a replacement cycle, responding to customer work orders generated by the Treasury division. The division responds to all requests for service 24 hours-a-day, 7 days-a-week. The division also completes customer education programs such as water conservation.

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