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How Do I... - Sugar Land Resource Center

Sugar Land Public Safety Dispatch supports the city’s public safety operations through a specialized communications network in the form of radio transmissions, the use of specialized computer systems and the operation of emergency as well as non-emergency telephone communications systems.

Phone Systems
The telephone communications of Sugar Land Public Safety Dispatch operates through two separate telephone systems. The first is the 9-1-1E system, which is considered the enhanced version of the "Emergency Only" system. This 9-1-1 system is managed by the Greater Harris County 9-1-1 Emergency Network. Under the 9-1-1E system, when a 9-1-1 call is placed from a landline, the dispatcher sees the telephone number calling, the owner of that number, as well as the address. The dispatcher will typically ask the caller to verify the information which appears on his or her computer screen. When calling 9-1-1 from a cell phone, you must tell the dispatcher your location. Cell phones can not currently provide the dispatch center your exact location.

The second phone system is the normal business system. This system is used to take non-emergency calls and conduct normal business. The non-emergency phone number for Sugar Land Public Safety Dispatch is 281-275-2020. Please use this number for all non-emergency calls.

Radio System
Sugar Land Public Safety Dispatch operates and communicates thru Motorola MCC 7500 Digital Dispatch Consoles. The City of Sugar Land entered into an agreement with Harris County in 2004 to partner in the region wide Smart Zone Radio System. This association provides the City of Sugar Land with radio interoperability for the entire region. The radio system allows voice contact with public safety personnel in the field as well as with other agencies in neighboring communities.

Computer System
Sugar Land Public Safety Dispatch’s computers are equipped with Computer Aided Dispatch (CAD) software. The software is used both in the dispatch center and on Mobile Data Computers (MDC). A MDC inside the police or fire vehicle allows officers and firefighters to have a direct link to information provided by Public Safety Dispatch via computer.

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