Start New Water Service

For answers to your questions about installing a new water service connection, please contact Treasury Management at 281-275-2750.

Applying for New Service

You can request to start water, sewer, and trash pickup services with our online form; 24 hours a day, seven days a week, or by calling Treasury Management at 281-275-2750.  City requires a one working day notice to connect service.  If service is required on the date of application, a $25 service initiation fee will be charged to the account.  Water service is connected between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday excluding holidays.

Deposit Requirement

When applying for service a $50 deposit is required unless a letter of reference is provided at the time of application.  Letter of reference must be from another utility company and indicate no outstanding balance and no disconnections for non-payment during the last 12 consecutive billing cycles.  If applying online, the deposit will be billed to your account unless the letter of reference is received.  The letter of reference may be faxed to 281-275-2769.  Please include on the letter of reference the new service address.

 

Garbage and Recycling Service

The City of Sugar Land is implementing a new solid waste and recycling program on December 5.  Households in Sugar Land will receive automated garbage collection twice per week, automated recycling collection once per week, green waste collection once per week, bulky waste collection once per month and an on-call collection service.  Also new for every household will be a 95-gallon garbage cart and a 65-gallon recycling cart, unless a different size was requested.  Learn More.