Start New Water Service
A service of the Treasury Management
You can request to start water service using the online form - 24 hours a day, seven days a week.
Contact Treasury Management
- Do you have Questions?
Email Utilities Department - TEL: 281.275.2750
- FAX: 281.275.2769
- 2700 Town Center Blvd. N.
Sugar Land, Tx 77479
For answers to your questions about installing a new water service connection, please contact Treasury Management at 281-275-2750.
Applying for New Service
You can request to start water service with our online form; 24 hours a day, seven days a week, or by calling Treasury Management at 281-275-2750. City requires a one working day notice to connect service. If service is required on the date of application, a $25 service initiation fee will be charged to the account. Water service is connected between the hours of 8:00 a.m. and 5:00 p.m., Monday through Friday excluding holidays.
Deposit Requirement
When applying for service a $50 deposit is required unless a letter of reference is provided at the time of application. Letter of reference must be from another utility company and indicate no outstanding balance and no disconnections for non-payment during the last 12 consecutive billing cycles. If applying online, the deposit will be billed to your account unless the letter of reference is received. The letter of reference may be faxed to 281-275-2769. Please include on the letter of reference the new service address.