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All volunteers must be 14 years of age or older. All volunteers under the age of 18 must also submit a signed parent/guardian permission form in addition to their on line application. More information is available on the volunteer sign up website
Learn more about the Cultural Arts Program.
Learn more about the Cultural Arts Program.
If you are considering pet adoption, please stop by the animal shelter during regular business hours or visit Petfinder to see our animals. You can also find more information on our adoption page
At this time the City of Sugar Land does not have a license or registration program. State law does require that all dogs and cats over 4 months of age be current on their rabies vaccination. The city does require the rabies tag be displayed on your pet’s collar.
At this time, the City’s animal shelter does not offer any veterinary services to the public. Sugar Land is home to many wonderful veterinarians and practices. We suggest searching the internet, or asking a neighbor for a recommendation. If you are in need of low cost alternatives, you can contact one of the following.
Some No Kill facilities pre-screen what they will take into their shelter. Less desirable animals are not admitted or transferred to other facilities. Sugar Land's animal shelter is tasked with taking in all animals in our jurisdiction including strays, abandoned and injured animals, those with health issues from neglect, transmittable diseases, behavior issues, and aggression.
A No Kill shelter is a great concept, but in reality even a No Kill shelter can euthanize 5-10% of its intake and still be considered No Kill. Maddie's Fund, an organization dedicated to increased community lifesaving, shelter medicine education, and pet adoptions across the U.S., defines a No-Kill shelter as “an animal shelter that does not kill healthy or treatable animals even when the shelter is full, reserving euthanasia for unhealthy and untreatable animals.” Maddie’s Fund also has detailed definitions for healthy, treatable, rehabilitatable and manageable animals.
The City’s Animal Shelter does not promote itself as a "no kill" animal shelter but does actively utilize multiple "no kill" strategies to ensure adoptable animals find a forever home. Even though the animal shelter has exceeded its capacity since 2015, the animal shelter does not euthanize for space. In addition, the City utilizes the following "no kill" strategies to ensure animals are adopted:
The City does not have a Trap Neuter and Release Program (TNR) and it is currently prohibited by City Ordinance. The Animal Advisory Board reviewed TNR during the February 12 board meeting. In a TNR program, community cats are humanely trapped (with box traps), brought to the shelter to be spayed or neutered, vaccinated, dewormed, treated for fleas, eartipped (the universal sign that a community cat has been neutered and vaccinated), and then returned to the area where it was originally trapped. TNR claims various benefits which were detailed below with local facts.
Based on the above information and lengthy discussion among the board members, the board decided not to implement a TNR program at this time, but all agreed education and outreach is needed to reduce the feral cat population.
Yes, we do provide traps. Our traps are live humane traps used for cats running at large and nuisance wildlife. Traps are available for 10 business days on a first come, first serve basis. Traps may be set from Sunday evening through 3 p.m. Friday and must be shut down for the weekends and holidays. Traps will be delivered to your doorstep with instructions on the rules, what to bait it with, and how to set it. If you choose to use your own trap you are subject to the same rules. To prevent injury to yourself, others and the animals please call Animal Services to relocate or impound Animals caught in traps. Some animals are illegal to transport per the Texas Parks and Wildlife Department, including the transportation of raccoons which is a class C misdemeanor.
Though you may think the animal is a nuisance, it is a living creature and failure to provide shade, removal of trap in inclement weather, not contacting Animal Services in a reasonable time, or death to an animal in a trap can be construed as cruelty which is a felony offense.
Trapping should be a last resort for wildlife! Nature loves a vacuum. Removing the animal will just provide the opportunity for another to take its place. To solve the problem, the food source, shelter and water need to be removed or you will just get a replacement.
Any item unable to fit inside the cart will be collected on your bulky waste day, which is once a month. Please view the neighborhood service schedule to determine when the next bulky waste collection day is for your area.
This information is only for residents of Greatwood. All other Sugar Land residents can contact Republic Services at 713-726-7307.
You will have the same collection day. There will be no change to your schedule or service day. Please view the neighborhood service schedule to determine the collection day is for your area.
Best Trash is the service provider for Greatwood. Missed service can be reported by contacting Best Trash at 281-313-2378 or the city by calling 311.
HHW and electronics collection is not available. Fort Bend County has a drop off for HHW and electronics. You will have to drop off the items to 1200 Blume Road, Rosenberg, TX 77471.
For questions please contact Fort Bend County at 281-633-7581or refer to the website http://www.fortbendcountytx.gov/index.aspx?page=876 for additional information.
Carts should be stored in compliance with your HOA deed restrictions. Ideally, the carts should be stored in your garage or behind fencing or brush. The city ordinance does not require the container be stored out of sight, but does require the cart not block or interfere with a sidewalk.
Please contact Best Trash at 281-313-2378 and notify them of the damaged or missing cart. The cart will be repaired or replaced if it is stolen or damaged beyond repair by any reason other than the customer's own neglect or misuse.
Items in your personal garbage cart should be bagged to keep the cart clean. If you do not have a personal cart, you can place your garbage in a bag and place it on the curb for collection. Recyclables should be placed directly into the green recycling cart without a bag.
A separate collection will be provided for certain large items defined as bulky waste. These items include stoves, refrigerators (Freon removed), furniture, and other large household items that cannot be broken down. Bulky waste does not include construction refuse, demolition refuse, or hazardous wastes. Please limit your bulky waste to 2 large items per collection.
In the near future, additional water supplies will be pumped through Oyster Creek from the Brazos River to serve as the primary potable water source for the City of Sugar Land. Drinking water is treated to remove harmful contaminants and make it safe for human consumption. Higher concentrations of contaminants in our stormwater require more treatment to make the water safe for us to drink.
For residential customers, wastewater volume charges for April through the following March are based on the lesser of (1) average monthly water usage as billed in the most recent February and March months; -or- (2) Twelve thousand gallons.
For new residential customers that have not yet established a water usage history (February/March), wastewater volume charges for April through the following March are based on the citywide average monthly usage, currently 6,480 gallons.
Since its establishment, the council-manager form has become the most popular form of government in the United States in communities with populations of 5,000 or greater. The form also is popular in Canada, Australia, the Netherlands, New Zealand, the United Kingdom, and West Germany. For more than 80 years, council-manager government has responded to the changing needs of citizens and their communities.
The Sugar Land Town Square plaza is getting its first makeover in almost 15 years!
The updated amenities - including an expanded turf area, new decking, additional seating and enhanced technology – are intended to bring new visitors, increase sales, attract new tenants and strengthen our local economy. These updates are expected to be completed this summer.
The plaza in Sugar Land Town Square was one of the City’s first public/private partnerships – publicly owned but privately maintained and operated. This project is also a public/private partnership – continuing the tradition of leveraging private sector dollars to benefit our residents, the City will provide up to a 50% reimbursement for this $1.5 million project through sales tax revenue restricted by state law for economic development and tourism purposes – with the private sector providing the remaining $750,000. This means that residents will be able to continue enjoying the plaza without the City using any general property tax dollars for either the enhancements or its O&M.
Destination centers like Town Square support our position as a premier regional entertainment, cultural and tourist destination and an economic powerhouse within the Houston region – generating increased sales tax and tourism dollars that fund the city services residents expect while maintaining one of the state’s lowest tax rates. To-date, Sugar Land Town Square has been incredibly successful and is providing a significant economic benefit to the city through property, sales, hotel occupancy and mixed beverage taxes.
A list of available positions can be viewed 24 hours a day, 7 days a week.
All Fort Bend County Libraries offer free computer use. Evening and weekend hours are available:
You can also check online for additional locations.
Workforce Solutions can help you complete the online application free of charge. Visit one of the following locations:
Visit Work Solutions for additional locations.
If you do not already have an email address, free email is available through a number of providers.
In addition to successful completion of Sugar Land’s Public Safety Dispatch training program, recruits will attend a 40-hour Basic Telecommunications Course and a Crisis Communications course, following the curriculum developed by the Texas Commission on Law Enforcement Officer Standards and Education. At the completion of this training and one year of service as a Public Safety Dispatcher, they will be certified as a Basic Telecommunicator by the State of Texas.
The current schedule for the Imperial Market zoning case calls for a public hearing with the Planning & Zoning Commission on September 24, 2015. This hearing will allow members of the public to gain additional information about the development and provide input. Please feel free to provide your email address to the Planning Department at firstname.lastname@example.org
Imposing a narrow statewide cap on city budgets will not provide homeowners and businesses with meaningful tax relief because it doesn’t address the real cause of high property taxes – the state’s failure to address school financing in a meaningful way. Property owners know that the highest portion of their property taxes goes to funding schools and only a small percentage actually goes to the City. In Sugar Land in 2016, school district taxes accounted for up to 65 percent of your tax bill while city taxes represented only about 15 percent. Restricting city property taxes may sound good, but it won’t lower your tax bill in a significant way.
In fact, had the City relied on the legislature to provide “tax relief” in 2016 through a 4 percent revenue cap rather than the City Council approved 2 percent increase to the Homestead Exemption, Sugar Land residents would have ended up paying $12 MORE on their tax bill in 2016.
Additionally, the City would have lost its flexibility to respond to economic conditions, and with that, its ability to keep taxes low. Sugar Land is different from every other city in Texas. State restrictions on cities have to be broad and flexible enough to take into account the vast differences between cities across the state.
While that statement might sound concerning, comparing the growth in median household income to total tax levies is very misleading. You cannot compare an average to a total. Median household income mainly increases due to inflation while total property tax collections mainly increase due to growth such as annexation or new construction.
For example, when Sugar Land annexes the New Territory and Greatwood communities later this year, the City will grow its tax base and revenues; however, looking at the demographics, these communities have a similar median household income. Therefore, the tax collections will increase while the median household income essentially shows no growth at all. For anyone to say that those two growth rates should be the same is just inaccurate and misleading. Commercial property development does not impact median household incomes or population, but still places significant demands for services on the City.
State officials have no responsibility to provide local services or to meet unfunded state and federal mandates on cities. Applying a one-size-fits-all solution does not work as cities have unique characteristics due to differing mixes of tax base, age and demographics of the community, and economic activity. Elected city officials have constituents to represent. If an elected city councilmember acts contrary to the will of the citizens, that councilmember is not reelected. City officials are in the best position to make decisions on local property taxes because they interact with city residents every day, spend hours reviewing city budgets, and are personally familiar with the priorities of their communities. Each Sugar Land voter elects four of seven city council members – one mayor, one district council member and two at-large council members. Contrast that with one senator and one representative of the 181 members of the Texas Legislature, and you can see how local government is the government closest to the people.
Putting narrow statewide restrictions on city budgets will limit the City’s ability to do the things citizens want and expect. About half of the City’s General Fund budget, which is supported primarily by sales & property taxes, goes to funding for police, fire fighting, and emergency medical services. Comparing public safety funding to the total City budget is misleading, as the other funds such as water utilities and capital improvements are specific to those funds and are not available to support these departments. Narrowing restrictions will impact the City’s ability to hire quality personnel, offer competitive salaries and benefits, upgrade technology and replace outdated equipment.
It hasn’t, it’s actually gone down a lot! Sugar Land has the second lowest tax rate in Texas for a city of similar size. For an average tax bill of $1,100, or only $3 a day (less than a tall latte), you get one of the safest and best places to live in Texas. Sugar Land voters approved a half-cent local sales tax for property tax reduction which has helped to lower the tax rate from 50 cents in 1993 to 31.595 cents in 2016. The City has found that the most effective way to provide relief from rising valuations has been to increase the homestead exemption which targets tax relief directly to homeowners and results in a higher savings to residents compared to additional decreases to the city’s tax rate. Since 2007, the homestead exemption has been raised from 1 to 10 percent – the equivalent of 3 cents on the tax rate. Additionally, the City offers a $70,000 exemption for over-65 or disabled homeowners, and these taxpayers are also eligible to defer taxes owed on their property.
Over the past two decades, the state has demanded ever increasing financial contributions from local governments for state highway construction projects. Revenue caps will force cities to focus their restricted funding on local street improvements and curtail discretionary spending on state projects.
Commercial property development provides increases to property tax collections that do not affect household incomes or tax bills; in fact, commercial property helps to buy-down residential tax bills. Revenue caps will reduce the ability of cities to offer the services, amenities and infrastructure improvements that have been crucial to closing the deal in many corporate relocation decisions that create jobs for our citizens.
The legislature has the power to provide meaningful property tax relief by changing the way education is financed in Texas but has chosen not to do so. The largest burden of school funding has been pushed down to the local level by Texas lawmakers over many years in an effort to cut the state’s budget. The more you pay to the school district in property taxes, the less the state must spend on education. The proposed revenue caps do not apply to school districts, the largest part of your tax bill, so homeowners will find no meaningful tax relief. Despite this, language in the 2018-2019 state budget requires a 13 percent increase in school property taxes. The language in the 2018-2019 state budget bill (SB 1) reads, “Property values, and the estimates of local tax collections on which they are based, shall be increased by 7.04 percent for tax year 2017 and by 6.77 percent for tax year 2018.”
Actual: Departments provide data to the Office of Strategic Initiatives (OSI) using sources utilized by the department. For example, the Finance Department sends OSI data from the Fort Bend County Central Appraisal District for the Residential Revaluation Goal Measure.
Target: Individual Goal Measure targets are provided by the department that owns the Goal Measure. Targets are either based on historical data, or, current levels of service. All targets have been approved by the city’s Executive Team and are reviewed annually with the City Council during the City Council Fall Retreat.
Results: The “results” field will refer to the following terms:
In 2014, the City Council began developing measures of success for each Mid-Term Priority. This process began the development of the City Council Goal Measures. By 2015 the City Council formally adopted 30 Goal Measures by Resolution. Our representative body has been heavily engaged throughout this process, but staff took citizen involvement to the next level in 2016 with the formation of citizen focus groups. The focus groups were included in the dashboard review process and were comprised of various civic organizations including: Homeowners Association Members, Citizen’s Police Academy Alumni, and Sugar Land 101 Alumni.
Citizen involvement does not stop at the focus groups. The Goal Measures Dashboard has a feedback feature where visitors to the website are free to comment and ask questions about the dashboard directly to staff.
The City of Sugar Land’s long-term vision for our community states that by 2032 Sugar Land will:
In order to achieve our long-term vision, the City Council has established mid-term priorities. Through the establishment of mid-term priorities, the City Council provides direction for the City. These priorities and strategies have a five-year planning horizon and complement the goals detailed in our Vision. The five Mid-Term Priorities are: Safest City in America, Strong Local Economy, Responsible City Government, and Great Place to Live. Therefore, the City Council selected 30 Goal Measures that they believe best measure our success at achieving the Mid-Term Priorities. Each Goal Measure links the performance of key operations to the City Council Mid-Term Priorities.
Using an average response time has the potential to imply that residents should expect our first responders to arrive by the reported average response time. However, reporting an average response time is actually committing to respond to slightly more than 50% of emergency calls within the average response time. Therefore, our measure is more accurate because it provides residents with the percentage of emergency calls responded to within a target time based on current levels of service.
The targets for our Goal Measures are based off of both the City’s current levels of service and historical data. As such, it was important to the City to set targets that are achievable. Because the City of Sugar Land holds the value of continuous improvement in high esteem, individual Goal Measures, results, and targets are reviewed annually with the City Council. For example, if the City has been consistently meeting a target, staff and City Council would discuss making the target more stringent during this annual review process.
The City is held accountable for our results in three major ways:
The current Mid-Term Priorities were selected because they provide the proper direction for our City Council to achieve our long-term vision. The long-term vision, as well as the Mid-Term Priorities, are reviewed annually by the City Council. This is to ensure the selected Mid-Term Priorities will continue to provide the ideal path for achieving our long-term vision.
Goal Measures data is collected and reported each quarter – with the exception of measures that are reported annually. However, it is important to note that our “Citizen Survey” measures are collected once every few years.
As a City government, it is important to remain accountable and transparent to our residents. Therefore, the Goal Measures Dashboard empowers our residents and visitors to review the City’s progress on achieving its goals. The dashboard also assists City Management and City Council in making data-driven decisions on key priority areas.
Hours are Monday-Thursday 7 a.m. - 6 p.m. and Friday from 8 a.m. - 5 p.m.
For more information about activities and programs, visit the T.E. Harman Center's website.
A wide variety of classes and activities take place at the Imperial Park Recreation Center and the T.E. Harman Center for senior programs.
The deposit is due when you make your reservation and the rental fees are due 10 days before you event.
The Parks, Recreation and Open Space Master Plan (PROSMP) is one of eight City master plans that implements goals from the Comprehensive Plan. A review of the 2005 parks plan in 2016 revealed that 95 percent of the priority projects have been completed or designed. An update is required to evaluate future needs.
A comprehensive plan documents a City’s broad vision and roadmap. A comprehensive plan is comprised of base information, vision and goal statements, and a set of master plans that outline objectives and strategies for land use, transportation, infrastructure and public facilities, including possible future capital improvements, development regulations, or major policies. The Parks, Recreation and Open Space Master Plan (The Plan) must help achieve the goals from the Comprehensive Plan so that the City’s resources and efforts are aligned to achieve the same vision and goals. The specific goals from the Comprehensive Plan PROSMP aims to achieve are:
The PARCS Board is a citizen advisory Board that has provided feedback and is a sounding board for ideas and recommendations for the update. The Board has also participated in stake holder meetings and other forms of public input. They provided the recommendation to the City Council to adopt the plan on November 14, 2017.
Opportunities for participation in the planning included stakeholder meetings, statistically valid resident survey, public open houses and input gathered from Online Town Hall. Residents were encouraged to provide their input through notices in the Sugar Land Today publication, E-news Blasts, social media, and print media. The option to further comment was available online in conjunction with the posted Draft Master Plan. The public also had the opportunity to speak at public hearings at the Planning and Zoning Commission and City Council meetings when the Plan was on the Agenda for recommendation and approval.
Yes. The Online Town Hall summary report can be found in Appendix A of the Plan. The statistically valid resident survey results can be found in Appendix D of the Plan. The summaries of the all public engagement activities are captured in Chapter 2 of The Plan.
The plan identifies facilities and programs that residents would like to see added or improved. Based on community input the City will prioritize the needs. The highest priorities will receive the most consideration for future funding through the City’s Capital Improvement Program and Operating budgets.
Yes, Greatwood and New Territory are considered in the Master Plan. Since The Plan draft is completed before the annexation, the numbers for the current population and parkland area do not count these two subdivisions. However, the study area of The Plan includes the City’s extraterritorial jurisdiction (ETJ), which includes Greatwood and New Territory. The park service area, inventory, analysis, plan recommendations and implementation action plan all consider Greatwood and New Territory as part of the community. Residents of the 2 communities were encouraged to provide input through the on-line town hall.
This will depend on the cost associated with the program or development. The Plan’s forecast is 10 years, but the implementation will begin upon the adoption of The Plan in 2018 and be phased over this ten-year period. The City budgets for improvements annually based on the funding available. For larger construction projects, a future bond election would be anticipated.
First, a recommended list of projects was developed based on public engagement and a parks inventory and analysis. The identified projects were then categorized in accordance with the five goals from the Comprehensive Plan. As the steering committee, PARCS Board members were asked to rate each project to three priority levels: High Priorities, which are recommended to start in 1-3 years; Moderate Priorities, which are recommended to start in 4-6 years; and Longer-Term Priorities, which are recommended to start in 7-10+ years. The PARCS Board then performed a prioritization workshop as a group to conclude the priorities as a team. A prioritized Implementation Action Plan was then developed based on the PARCS Board’s consensus, how realistic the timelines are, the potential cost of the projects, and the community’s input. The Implementation Action Plan was then presented to PARCS Board again for feedback and approval.
Yes, the Master Plan recognizes the high-utilization of the T.E. Harman Center and identifies it as a high priority to perform a study of the T.E. Harman Center facility to determine if it can be enlarged or expanded to increase space and programming opportunities (Action ID 2.1.5, Page 190). It also recommends to evaluate the feasibility of discontinuing non-resident memberships (Action ID 2.1.1, Page 187). Once The Plan is adopted, staff will work on the related strategies accordingly to address this issue.
Yes. With the goal of establishing environmentally responsible community, beautiful community, and destination activity centers, the Plan recommends to evaluate opportunities for the naturalization of existing park areas (Action ID 5.2.2, Page 212), establish or expand park design guidelines to improve environmental compatibility (Action ID 4.1.1, Page 207), and preserve natural habitat and educate the resident on wildlife through Brazos River Park Master Plan Update (Action ID 1.1.1, Page 169), Gannoway Lake Park Implementation ( Action ID 1.2.2, Page 178), Brazos River Park improvements, (Action ID 1.1.8, Page 175), and Cullinan Park Improvements ( Action ID 1.1.5, Page 172).
The plan’s recommendations are long-term in nature and also include recommendations to pursue strategies for alternative funding, such as partnerships, sponsorships, and fee adjustments. Regardless of when implemented, however, the implementation of the recommendations in the plan will be fiscally constrained by the City’s annual budget and long range budget forecast but alternative funding methods may be pursued to help offset reduced funding. For example, for City hosted events, the City will pursue increased sponsorships.
The terms and conditions of the annexation were determined by a vote of the City of Sugar Land City Council, as well as both Municipal Utility District’s Board Members for their representative districts.
Sugar Land functions under a council-manager form of government. The City Council performs a legislative role, setting broad goals and policies that match the vision of our residents. The City Manager is the Chief Administrative Officer, and manages the day to day business of the City in order to reach the goals set forth by City Council. The City of Sugar Land has a total of seven City Council Members, with four Districts. At the time of annexation, residents will be temporarily assigned to Single Member Council Districts. Residents within New Territory will temporarily be placed in City Council District 2, while residents residing in Greatwood will temporarily be placed within City Council District 4. Current Sugar Land City Council Members and positions are identified below.
1. Joe Zimmerman, Mayor
2. Himesh Gandhi, At-Large Position One
3. Mary Joyce, At-Large Position Two
4. Steve Porter, Single Member District One
5. Bridget Yeung, Single Member District Two
6. Amy Mitchell, Single Member District Three
7. Carol K. McCutcheon, Single Member District Four
The social media outreach from the City of Sugar Land aims to engage and inform the community through distribution of City news releases, media alerts, emergency and urgent City service notifications, City events, and general Sugar Land information. Current social media channels include the following:
1. Facebook - Official City Page2. Facebook - Parks & Recreation3. Facebook - Police Department4. Visit Sugar Land5. Twitter6. YouTube7. Instagram8. Pinterest
Dependent upon the District, residents will see an increase or decrease in taxes once the City levies its tax in 2018. The LIDs will not be impacted by the annexation, and residents are still obligated to pay their LID taxes.
No. Residents do not need to file new exemptions to get the City's homestead and over-65 exemptions. Any exemptions on file with the appraisal district will automatically be applied to the City's tax bill in 2018.
Additional services to the annexed areas are being funded through surcharges that residents in the Greatwood and New Territory have paid for pre-annexation services for the last 10 years. These surcharges have accumulated to approximately 10 million dollars, and are being used to pay the costs associated with annexation. There will be no increase in costs or reduction in services to current city residents.
No. The city will meet all current and future service‐level obligations to current and newly annexed residents on day one of the annexation.
The city is providing a 53 percent increase in Animal Services floor space to accommodate an anticipated 30 percent increase in demand. In addition, additional space has been leased for the Sugar Land Police Department, and current Public Safety Dispatch space accommodated the addition of a 911 console for one dispatcher per shift to meet projected call volumes after annexation. Further, all public safety departments such as Police, Fire, Animal Services, and Public Safety Dispatch have increased their staffing numbers in preparation for the annexation.
Ramping up for annexation has allowed the City to enhance services in some areas.
Currently, for the Greatwood and New Territory areas, Fort Bend County provides Ambulance services while the city of Sugar Land provides Fire services. On December 12, 2017, the City of Sugar Land will be responsible for both, Fire and Ambulance services, for Greatwood and New Territory.
Yes. The City hired an additional seven firefighters/paramedics and added one ambulance to the city’s fleet. Additionally, a Fire Inspector was hired to ensure the Fire Marshal’s office continues to provide high quality investigative and inspection services City-Wide.
Starting December 12, all outstanding MUD-issued water bills will be paid to the City of Sugar Land. Below are the payment options:
Pay in person
Bring your check, cash, credit card, or money order to:
City Hall, 2700 Town Center Blvd. North, Sugar Land TX 77479M-F, 8 a.m. to 5 p.m.Check, cash, credit card, money order
Pay by mail
Mail your check or money order to:
City of Sugar LandPO Box 5029Sugar Land TX 77487-5029
Drop in a Payment Depository
Drop your check or money order at:
No online payment options are available for MUD-issued water bills. During the transition, the MUD will not disconnect water service. For any other questions, call 311 or 281-275-2900.
Residents that received a different cart size from what was originally requested can call 311, or 281-275-2900 and request a replacement.
All Greatwood and New Territory water accounts have been placed into a new meter reading cycle with the City. Your bill may be received at a different time than you received your MUD bill, and you will have a new due date for payment. Please check your bill closely when you receive it for the first time. It will contain important information, such as your new account number and the due date.
Your MUD account number will no longer work. You will be issued a new City of Sugar Land account number, which is a 10-digit number that will be shown on your first City of Sugar Land issued bill.
If you use your bank's bill pay service, please note:
You can also pay with a credit card, online and over the phone, and pay no fee. All water bill payment options are available online.
There is no fee to pay your water bill by credit card. If you have your account number, you can pay using this link: http://www.sugarlandtx.gov/index.aspx?NID=319
There is a previous balance on your bill because we had not received or receipted your last payment for your MUD issued bill at the time we issued your first City of Sugar Land bill. If you have already paid the previous balance, you will only need to pay the current charges listed. We are processing payments as soon as we receive them. We will not charge a late fee on the December MUD balances.
No, payments are being processed daily. We will charge an NSF fee if your check is returned due to a stop payment. If you sent your payment to Si Environmental there may be a delay in receipt as we are picking them up weekly. Please call the Treasury department to verify if payment has been received at 281-275-2750.
Pay Online via Credit Card
We accept Mastercard, VISA, and American Express. You’ll need your new City of Sugar Land account number. Visit http://www.sugarlandtx.gov/index.aspx?NID=319 to pay online.
Pay by Phone via Credit Card
We accept Mastercard, VISA, and American Express. You’ll need your new City of Sugar Land account number. Call 281.275.2750 (option 1) to pay by phone.
Pay in Person
City Hall, 2700 Town Center Blvd. North, Sugar Land TX 77479, M-F, 8 to 5. We accept cash, check, or credit card (Mastercard, VISA, American Express), or money order.
Pay by Mail
Make check to City of Sugar Land, PO Box 5029, Sugar Land TX 77487-5029
Drop boxes are located in the parking lot of these six city facilities:
Automatic Bank Draft
A convenient way to pay your water bill each month is to sign up for Automatic Bank Drafting. There is no cost to you, and your payment will be automatically drafted on the Friday before the due date each month. You will still receive your monthly bill so you can monitor your water usage. Visit http://www.sugarlandtx.gov/319/Water-Payment-Options to print and complete the application form.
No. All development must meet the standards set by city development regulations. A drainage analysis is required for any development to demonstrate that no negative impact will occur to other areas as a result of new development. If needed, the new development may be required to construct onsite detention, or some other form of mitigation, so additional runoff produced by the development is mitigated so it has no impact downstream or upstream of the discharge point. The City continuously reviews these standards and updates them as done in the past.
The recent rain/hurricane events have been extreme. The rain storms received by the Southeast Texas region during 2015, 2016 and 2017 exceeded the 1% chance event (100-yr) that is the standard for the design of the levees and drainage systems in the City of Sugar Land and Fort Bend County.
There are also limited areas of our city left to develop. Many of the areas designated in the Plan as activity centers already exist today. Any development of activity centers will likely occur through the redevelopment of existing commercial centers. Drainage studies would be required for each site during the process that would also verify drainage impacts and mitigation measures if needed.
Development on Tract 5 will have no impact to Ditch H or Telfair. The Tract 5 property is within Fort Bend County Levee Improvement District (LID) 17. This LID has provided all of the required detention for existing and future development within its boundaries. The Tract 5 location actually outfalls directly to the Brazos River south west of the UH campus through a control structure that is operated by the LID.
Additionally, there are specific site drainage requirements and standards for development within the City of Sugar Land. All development (commercial, single-family residential, office, etc.) must be built in accordance with city engineering standards and will follow national and local standards. As per City regulations, all development within the City of Sugar Land must have no-impact on other areas to be permitted, when designed for the 1% chance event.
The Land Use Plan is a high level document that outlines policy direction and guidance for development, redevelopment and land use decisions. The Plan is published as Chapter 6 of the City’s Comprehensive Plan. The Plan furthers the Comprehensive Plan’s overall vision and sets out a specific land use vision and goals for the city and outlines actions that will achieve those goals to ensure Sugar Land continues to thrive. The Land Use Plan is not zoning or a regulatory document; however, the city’s zoning regulations are guided by and must be consistent with the Comprehensive Plan. In fact, the city is required to have a Comprehensive Plan if it has zoning.
The Land Use Plan is a component of the city’s Comprehensive Plan and should be updated regularly to ensure it is aligned with community values.
The Land Use Plan update guides proactive responses to long-term market shifts and demographic trends -- with the goal of protecting single-family residential neighborhoods and ensuring Sugar Land continues to be a premier place to live, work, shop and play in the region. The update also establishes policy to provide desirable single-family neighborhoods and other housing options, attractive amenities, and outstanding city services that add to the overall quality of life for the residents of Sugar Land and support the city’s economic growth.
The update establishes a specific vision and set of goals for land use that are based on four years of community input and the broader vision and goals established in the Comprehensive Plan. The update also recommends specific actions and future efforts to implement the land use vision.
The Land Use Plan is a component of the city’s Comprehensive Plan and should be updated regularly to ensure it is aligned with community values.
As Sugar Land’s infrastructure and buildings age, the city faces new challenges in ensuring that it develops and redevelops to remain a desirable place to live and conduct business. With minimal vacant land left to develop, the city must be stringent in the type of development it attracts in order to continue to be a premier place to live, work, shop, and play. As the last remaining vacant properties within the City develop, the focus is shifting to guiding infill and redevelopment in order to preserve the value of existing neighborhoods and commercial districts – recognizing that continued commercial development and a vibrant economy are essential in maintaining the city’s low tax rate.
The city will change—whether planned or unplanned—in response to long-term shifts in market demands and demographic trends. The Land Use Plan will guide that change in order to respond to evolving needs of current and future residents. The Land Use Advisory Committee has thoughtfully planned for the next generations, such that they may enjoy the Sugar Land that meets their needs and expectations, just as others before planned for the Sugar Land of today. With continued citizen involvement and the Land Use Advisory Committee’s recommendations, the Land Use Plan will guide the city into the next 20-25 years.
The Land Use Advisory Committee (LUAC) is a City Council appointed committee made up of residents from across the city and extraterritorial jurisdiction (ETJ). Members of the Committee included citizens from a variety of viewpoints, including residents living in neighborhoods across the City, ages ranging from young single adults to empty nesters, and a diversity of ethnicities.
City Council charged the Committee with the following five items:
Over the last four years, the committee has been diligently working to develop policies that will guide future land use decisions.
The city has encouraged any interested parties in the Sugar Land community to participate in the Land Use Plan Update process to ensure the plan’s recommendations reflect the community’s preferences. Residents, area businesses, employers and school representatives are a few examples of the wide range of people who contributed to the project. City Council also created a citizen advisory committee to investigate and consider a variety of issues that influence land use outcomes, participate in community dialogue and education, develop policy recommendations, and advocate for the Land Use Plan. The Land Use Advisory Committee, made of residents from across the city, guided the recommendations established in the Plan.
This Plan is based on listening to community input over the last 4 years, including a Council appointed citizen Land Use Advisory Committee, stakeholder interviews, public meetings, and online town halls. Public input has been important and has helped guide past and current decisions. Balancing the interests of citizens to protect single-family neighborhoods, expand tourism initiatives, attract new businesses and maintain Sugar Land's very low tax rate to ensure Sugar Land continues to be a premier place to live, work, shop and play in the region will continue to be the City's focus.
A comprehensive plan documents a City’s broad vision and is commonly referred to as a City’s roadmap. A comprehensive plan is comprised of base information, vision and goal statements, and a set of master plans that outline objectives and strategies for land use, transportation, infrastructure and public facilities, including possible future capital improvements, development regulations, or major policies. The city is required to have a Comprehensive Plan if it has zoning, and the city’s zoning regulations are guided by and must be consistent with the Comprehensive Plan.
It is important to note that when a development proposal is submitted, moving an application forward through the zoning process is no guarantee of staff support or ultimate Planning and Zoning Commission or City Council approval. Public Hearings at Planning and Zoning Commission and City Council are scheduled for zoning applications to provide the opportunity for the public to give input and feedback on the proposal. Public feedback informs the staff recommendation as well as the Planning and Zoning Commission and City Council through the decision-making process.
While the City of Sugar Land cannot control the decisions of independent school districts, this Plan prioritizes the preservation and protection of single-family neighborhoods in Sugar Land and encourages increased coordination with the school districts. The Plan requires a school impact analysis be completed when new residential is proposed as part of an activity center.
The plan is a long term plan looking out 25-30 years. There is no expectation that all or any of the areas identified for redevelopment will occur. The Plan provides a series of guiding principles that can be utilized by staff, Planning & Zoning Commission and City Council to make the best decisions when future proposals are introduced by the private development community.
An activity center is an area with a mix of uses, such as office, retail, residential and civic institutions, integrated together in a compact walkable area. The Plan identifies two types of activity centers: Regional Activity Centers (RAC) and Neighborhood Activity Centers (NAC).
The Plan identifies five areas as RAC strategically located along regional highways to ensure intense commercial, retail and other high-traffic destinations are contained within designated areas and separated from single-family residential neighborhoods. Each RAC is intended to have its own unique identity providing different amenities for both residents and employees for entertainment, dining, and shopping.
The Plan identifies eight areas as NAC located on Arterial streets, which are envisioned to be small mixed-use centers that act as a “Main Street” for nearby neighborhoods. These will largely be created through the redevelopment of older commercial areas.
The draft Land Use Plan provides formal direction on multi-family housing that has not been included before in the Comprehensive Plan. The draft Land Use Plan provides guidance for stronger restrictions on multi-family development, including:
In comparison, the City’s current R-4 (multi-family) zoning district regulations reflect previous policy guidance regarding stand-alone multi-family housing from the existing Land Use Plan - including that there should be no more than 20 dwelling units per acre and a maximum of 200 units at any single location. No vacant R-4 zoned property exists in the city limits today and the draft Land Use Plan update recommends no new standalone, single-use, multi-family residential development within the city should be approved.
Additionally, multi-family developed in Planned Residential or Mixed Use areas through a Planned Development process has been determined on a case-by-case basis, as the R-4 zoning district requirements do not apply to the Planned Development zoning district. The Land Use Plan update now provides clear guidance for PDs, limits the specific locations within the city that such residential development should be allowed, and subjects any new multi-family residential to an overall citywide proportion as well as site-specific guidance.
As a note, the bulk of existing multi-family apartments and condos in the city today were not developed in accordance with Land Use Plan polices or R-4 zoning regulations as they were built prior to being annexed into the city or prior to the multi-family zoning regulations being adopted.
For Your Information: The department is extremely proud of its patch. It contains the city seal. Inside the seal is the star of Texas. Inside the star is the crown of the Imperial Sugar Factory. Sugar Land obtained its name because the jurisdiction was built around the Imperial Sugar Factory which unfortunately ceased its operations in 2003.
In Texas, certain criminal history information is available to individuals from the State of Texas Department of Public Safety. For further information contact the Texas Department of Public Safety.
Click here to renew your drivers license without leaving home and standing for hours in a long line. The Department of Public Safety Visit the Texas Department of Public Safety's website established this site for your convenience. It is available to all Texas residents who need to renew their driver's license and I.D. cards.
Know your location when calling 911 from a cell phone. Although technology is advancing, cell phones can not currently provide the dispatch center with your exact address or location. Have the address ready, or use landmarks, mile markers, and road signs to describe where you are. Cell phones do not always direct you to the proper agency either. If this happens, remain patient and wait for the call taker to transfer you to the agency that will be able to assist you.
911 should only be dialed in emergency situations, for more information consult our brief guide on when and when not to call.
Projected revenue from red light cameras for the current fiscal year represents 0.92% of the City's total budget and can only be used for traffic safety programs.
In addition to TCEQ-required daily process control samples taken at the water plants and system entry points, the City of Sugar Land has certified operators that perform over 85 bacteriological tests monthly in its distribution system and collects quality assurance / quality control samples at least once a week.
The homeowner is responsible for the pipes within the house, as well as the water service line from the house to the water meter box. If you think you have a leak, please call us first to request a leak investigation. You may contact 311 or our 24-hour line at 281-275-2900.
If you notice a leak or discharge of water, whether it is in the street, from a meter, or a hydrant please call 311 or the city's 24-hour line at 281-275-2900 and a crew will be dispatched to investigate the situation and take appropriate actions.
There are two solutions to this problem:
The other thing to do is to check under your house and make sure that there are no leaking drain pipes there. Leaking pipes underneath your house are not the responsibility of the city. You should contact a plumber to repair those problems. If these checks do not tell you the problem, please call our 24-hour line at 281-275-2450.
City ordinance requires Sugar Land restaurants to have grease traps to intercept, separate and contain their FOG discharges.
For the homeowner, there are relatively easy ways to avoid this potential problem. Below are simple steps, that would eliminate many time-consuming and costly sewer line repairs or blockages in your private lines:
Please ensure the manhole covers on your property are clearly visible and easily accessible at all times. Please do not bury them or disguise them. Your assistance in keeping these areas clear will save valuable time when crews are repairing or maintaining the lines.
Redistricting is process used to ensure single-member Council districts are substantially equal in population with a maximum deviation no greater than 10 percent between the most populated and least populated council member district.
Redistricting is triggered by changes in population such as the release of new Census figures, annexation, etc. The annexation of Greatwood and New Territory triggered the need for a redistricting process.
Federal and state law requires single-member Council districts to be configured so that they are relatively equal in total population according to the 2010 federal census. This is a requirement of Amendments 14 and 15 of the U.S. Constitution, the Voting Rights Act and the Texas Government Code.
The redistricting process has absolutely no impact on school district boundaries. Only the city’s single-member Council district will be affected. Again, it’s a requirement of state and Federal law.
Public hearings will be held during the redistricting process to receive public comments on the proposed redistricting plans; meeting dates and times will be published on the city website.
The city of Sugar Land is divided into four geographically defined voting districts, each represented by a single elected official.
The city of Sugar Land has four single-member districts. City Council is comprised of a mayor and two at-large positions elected by the entire city and four single-member positions elected by residents who live in each district. To determine your current district, use the following links.
No. Although it is recognized that existing districts will have to be altered to reflect new population distribution, any districting plan should, to the extent possible, will be based on existing district.
Sugar Land City Council is expected to appoint a citizen-led Redistricting Advisory Committee on Tuesday to ensure the city’s single-member districts comply with federal law.
The citizen-led committee will make a recommendation to City Council for their approval. The plan will then be submitted to the U.S. Justice Department for final approval.