Show All Answers

1. Does the Airport offer commercial airline services?
2. What are the airport's hours of operation?
3. How far is the airport from Houston landmarks?
4. Is there a cost for U.S. Customs services at the airport?

Show All Answers

1. What are chloramines?
2. Are chloramines safe?
3. When will the change occur in the City of Sugar Land water system?
4. What can I expect to notice with the change?
5. What special precautions do kidney dialysis patients have to take?
6. What does the change in water disinfection mean for aquarium owners?
7. I already have a water filter installed at my home, is it effective in removing chloramines?
8. Do I need to worry about chloramine DBPs?
9. Do I need to worry about corrosion of metal pipes?
10. What stances does the Environmental Protection Agency take on chloramine?

Show All Answers

1. What is the meaning of life?
2. Do you process Open Records in your department
3. How much does it cost to get a record?
4. How to do this?

Show All Answers

1. As an arts organization, how can I get involved in COSL cultural arts initiatives and programming?
2. What does the Cultural Arts program do?
3. How can I get a speaker on the arts in Sugar Land for my group or event?
4. I want to display my artwork as part of the Art in Public Spaces program. How do I do that?

Show All Answers

1. What is CIP?
2. Where can I find updates on the current CIP projects in the city?
3. How can I request a CIP? Is there a form to complete?
4. Where can I find flood plain information?
5. What is CRS Community?
6. What is DRC?
7. What are connection fees?

Show All Answers

1. Why is the plan being updated?
2. What is ISWMM?
3. How can I participate in this plan?

Show All Answers

1. Do I need to license and/or register my pet?
2. What other agencies are there in the area?
3. What is a No Kill Shelter?
4. Does the shelter offer veterinary services?
5. Does Animal Services provide traps for nuisance animals and/or wildlife?
6. What do I need to adopt a pet from the shelter?

Show All Answers

1. Why is green waste being collected separately from garbage and recycling?
2. Can I put bagged green waste in my garbage cart?
3. Can I use a reusable container to store the green waste?
4. My yard is tended by a lawn care professional. How are they involved in this program?
5. How is green waste recycled if it is in plastic bags?
6. Can I use compostable bags?

Show All Answers

1. How do I report a missed service?
2. How do I schedule a household hazardous waste collection?
3. Can I get a larger / smaller cart?
4. How do I recycle household electronics?
5. Where am I supposed to store the carts?
6. Where do I place the carts for pickup?
7. Why do I need to provide space between my garbage cart, recycling cart, and other items out for collection?
8. What do I do if my cart has been damaged or is missing?
9. Do I need to bag my garbage and recycling?
10. I have more garbage than can fit in the cart. Can I get an additional cart?
11. How will large items be collected such as furniture and appliances?
12. When is my bulky waste day?
13. How do I safely dispose of hazardous waste?

Show All Answers

1. What is stormwater runoff?
2. Why is stormwater runoff a problem?
3. Where does my stormwater go?
4. Who do I call if I see anyone illegally dumping into the storm drain?
5. What can I do to help?
6. What type of pollutants are found in stormwater?

Show All Answers

1. How old do I have to be to volunteer with Serve Sugar Land?
2. If my child is under 14 can I volunteer with them?
3. What if I cannot attend my volunteer shift I signed up for?
4. Do you offer Court Mandated Service hours?
5. I need help with my password or email login?
6. Can I bring my friend, sister, etc. to volunteer with me?
7. How do I get a record or a letter of my volunteer hours?
8. What types of volunteer opportunities do you have?

Show All Answers

1. What is the City Budget?
2. How is the budget created?
3. How can I get involved in the budget process?
4. Does the city prepare a long-term financial plan?
5. How can I invest in municipal bonds from the City of Sugar Land?
6. How do I get a sales tax permit for a new business in Sugar Land?

Show All Answers

1. Are sealed bids and sealed proposals accepted via fax?
2. Does the city have any insurance requirements for service contractors?
3. How does a company go about getting on the city's bid list?
4. How must a person disclose the information required by Chapter 176?
5. Is there a defense to prosecution?
6. Should sales tax be included in bids or quotations?
7. To what type of contracts does Chapter 176 apply?
8. What are the consequences of violating Chapter 176?
9. What information must a person doing business or seeking to do business with the City of Sugar Land disclose?
10. What is Chapter 176 of the Texas Local Government Code?
11. What local governmental entities are subject to Chapter 176?
12. What other information must be disclosed about a person doing business or seeking to do business with the City of Sugar Land under Chapter 176?
13. What vendors doing business with the City of Sugar Land are subject to Chapter 176?
14. Where should sealed bids / sealed proposals be submitted to?
15. With whom should the questionnaire be filed?

Show All Answers

1. What is a wastewater cap and how is it determined?
2. I’m going out of town. Is it possible to pay extra on my account?
3. Is there a fee if I pay with a credit card?
4. Where are the payment drop boxes located?
5. How can I pay my bill?
6. I filled my pool. Does the city adjust my bill?
7. How can I get financial help to pay my bill?
8. Why is there a surface water charge on my bill?

Show All Answers

1. How do I request a report or other open records request?
2. What is my insurance rating?
3. How do I schedule a fire department inspection?
4. Is the department currently hiring?
5. How do I request a free smoke detector/home inspection?

Show All Answers

1. How do I get assistance if I have a functional or medical need?
2. When should I get vaccinated?
3. Where can I get a flu vaccine?
4. Who should get vaccinated this season?
5. Should I drive through flooded streets?

Show All Answers

1. What is the council-manager form, which is used in so many local governments?
2. Is it a responsive form of government?
3. What is the council's function?
4. What is the manager's function?
5. What is the cost to the local government of appointing a professional manager?
6. Does the manager participate in policy determination?
7. Where does the mayor fit in?
8. Are all council-manager governments structured the same way?
9. Is this form of government used only in certain kinds of cities?
10. How many Americans live in communities that operate under council-manager government?
11. Is the form popular in large communities?
12. How much citizen participation is possible under council-manager government?
13. What is the history of the council-manager form?
14. How can a community adopt this form of government?
15. How is the manager selected?
16. Does the manager have to be a local resident at the time the appointment is made?
17. What salary does the manager receive?
18. Can the manager be fired?
19. Where do managers get their prior experience?

Show All Answers

1. Can I get help with completing the online application?
2. How do I find out what jobs are available?
3. What if I do not have a computer or access to the web?
4. What information will I be asked to provide?
5. Since an email address is required, how do I obtain one?
6. How do I check the status of my application?
7. What if I want to submit a resume?
8. Who will see my application if I use the online hiring process?
9. Can I apply for multiple positions at a time?
10. I applied for a position two months ago, but still see it posted, should / can I apply again?
11. I need to make some changes after submitting my application, what do I do? Or how and when can I update my application?
12. What does the training program for a public safety dispatch position consist of?

Show All Answers

1. How do I obtain a claim form?
2. Who will be handling my claim?
3. The City of Sugar Land damaged my property, or I fell on City property. What do I do?
4. I filled out a claim form a month ago, I have not heard from anyone. What do I do?
5. If I pay for repairs, will the City of Sugar Land reimburse me?
6. How long does the investigation process take?
7. When will I receive a determination on my claim?
8. What happens after the investigation is complete?
9. What if my claim is denied?
10. What happens once I accept a settlement offer?
11. Does the City use Independent Contractors to perform work and can they be responsible for damage they cause during the contracted work?

Show All Answers

1. What is the boundary of the Imperial Market District?
2. Which historic buildings are being preserved as part of this development?
3. What are the primary land uses being proposed within this development?
4. How does the multi-family residential project compare with the prior City Council discussions and approvals?
5. Will there be any open space and public pedestrian plazas as part of this development?
6. How can I keep up with information on the Imperial Market District?

Show All Answers

1. How do I request the Driver's Safety course?
2. How can I get my ticket dismissed?
3. Can I pay my red light camera ticket in court?
4. How do I get excused from jury service?
5. How do I take care of my warrant?
6. How do I qualify for deferred disposition (probation)?
7. When can I see or talk to the Judge or Prosecutor?

Show All Answers

1. How can I obtain tickets for myself and my family and friends?
2. Where is the festival site?
3. What happens if it rains?
4. Can I bring my own food and barbeque pit?
5. What time should I arrive?
6. Where is parking located?
7. Will transportation be offered to reach the festival from parking locations?
8. Can I bring my pet/dog to the event?
9. What/where is the pedestrian walkway? Is it an easy walk to/from the event?

Show All Answers

1. How can I make a reservation for a hall or pavilion?
2. Do you offer family memberships?
3. How can I register for programs?

Show All Answers

1. Why is the plan being updated?
2. What is the PARCS Board’s role?
3. Will residents be able to provide ideas?
4. What is the purpose of a Master Plan?
5. When will the proposed improvements identified in the plan be implemented or built?
6. How long does it take to complete the Master Plan?

Show All Answers

1. How do I know if I am considered a resident or a non-resident?
2. When am I eligible to register for classes and activities?
3. I have registered once, do I have to register each month?
4. I can’t make it for my registration date, how do I register for classes?
5. Are citizens under the age of 50 allowed to participate in T.E. Harman Center activities?
6. Can I bring a guest to the Senior Center?
7. I am not a member of the T.E. Harman Center, but I would like to attend some of your trips. Is this possible?
8. Can I get a membership for a couple of weeks?
9. Do I have to register for all activities I would like to participate in or only the exercise classes?

Show All Answers

1. When is permit required?
2. Does a contractor need to be licensed to do work on my home?
3. What if a contractor does not get a permit?
4. How long is my building permit good for?
5. How do I arrange a building inspection?
6. Where can I find the city building codes?
7. Does my permit need to be posted?
8. Why does the City of Sugar Land require building permits?
9. What about inspections, when are they required?
10. If I have an existing electric or gas water heater in or accessible from the garage, must I raise it 18 inches above the floor level when it is replaced?

Show All Answers

1. What is annexation?
2. My address is Sugar Land already, doesn’t that mean I’m already in the city?
3. What are the benefits of annexation for Greatwood and New Territory residents?
4. What are the benefits of annexation for current residents?
5. When will new residents be able to participate in City elections?
6. When will council-member districts be determined?
7. The City is increasing by 30 percent but only increasing staff by 10 percent. How is the City able to serve its new residents with a 10 percent increase in its workforce?
8. Did residents have a choice about whether to be annexed?
9. How do I contact the City?
10. What form of government does Sugar Land utilize?
11. How do I learn about what’s happening in Sugar Land?
12. Will Greatwood and New Territory receive the same level of services?
13. After annexation will Greatwood and New Territory residents still be required to pay for the costs to repair sidewalks?
14. Will my taxes increase with the annexation? Will I still have to pay MUD and LID taxes?
15. Will students currently zoned in Lamar Consolidated Independent School District, be rezoned into those schools that are in Fort Bend Independent School District?
16. Does annexation into the City provide additional options to the Greatwood and New Territory communities for internet and/or cable service providers?

Show All Answers

1. How will this plan get implemented?
2. How can we ensure the network is safe for pedestrians, bicyclists, and motorists?
3. What is the Pedestrian and Bicycle Task Force and who are its members?
4. How can I get pedestrian and bicycle improvements in my neighborhood?
5. How will the Pedestrian and Bicycle Master Plan be used?

Show All Answers

1. Do I have to register my house alarm with the Police Department?
2. I collect police department patches. Can I get one from Sugar Land?
3. Where can I learn more about job opportunities with the SLPD?
4. Can I get a criminal history on a prospective nanny?
5. How can I renew my Texas driver's license?

Show All Answers

1. What happens when I dial 911?
2. What if I dial 911 by mistake?
3. I have an old, deactivated cell phone. Should I let kids play with it?
4. I have an VoIP (Voice Over IP) phone. What should I keep in mind if I ever need to call 911?
5. When should I dial 911?

Show All Answers

1. Can I still pick up my phone to make an emergency call?
2. Can I still use my GPS while driving?
3. When can citizens expect the implementation of this ordinance?
4. Will there be an educational process that follows the passage of this ordinance?

Show All Answers

1. How long has the LPR system been around?
2. Will the cameras monitor major cross streets within subdivisions?
3. Will the footage be publicly available?
4. How will the cameras be used?
5. Will the cameras be monitored?
6. Are other cities using cameras in this way?
7. How will the City prevent misuse of the camera system?
8. Will the LPR camera data (images) be shared with other agencies or the federal government?
9. What specifically will the License Plate Recognition Cameras record?
10. How long will the LPR camera data be saved?

Show All Answers

1. How is the duration of yellow lights determined?
2. What is the intent of the red light camera program?
3. How many intersections utilize red light cameras in Sugar Land?
4. Are red light cameras effective?
5. Should rolling right turns be treated differently than other red light violations?
6. Is payment of red light violations mandatory?
7. How is red light camera revenue spent?
8. How much revenue does Sugar Land’s red light camera program generate?
9. Is there data on who is running red lights in Sugar Land?
10. What is a red light running violation?
11. Why did I receive this notice of violation?
12. How much is the fine? What about my driving record?
13. What happens if I ignore the notice of violation?
14. What if I am not the driver / owner of the vehicle at the time of the violation?
15. What recourse do I have if I believe the notice of violation was issued erroneously?

Show All Answers

1. A petition to prohibit red light cameras was recently submitted to the City. Why wasn’t an election called?
2. How will Sugar Land respond to the concerns of citizens who signed the petition?
3. How will their review be independent?
4. How can I provide my input to the task force?

Show All Answers

1. How do I request an animal trap?
2. How do I check on a sidewalk repair request?
3. How can I report a streetlight outage?
4. When is bulky waste picked up?
5. What is bulky waste?
6. What can I recycle?
7. How do I exchange my solid waste cart?
8. When does the city spray for mosquitoes?

Show All Answers

1. What areas does the City mow?
2. How often does the City mow?
3. What roadways does the City maintain?
4. When does the City pick up litter in the rights of way?
5. Does the City trim trees?
6. What areas does the City irrigate?
7. What do I do if I see a leak or other problem?
8. Why does the City plant what it plants?

Show All Answers

1. Can I change lanes in a roundabout?
2. What do these advance lane control signs mean?
3. Are roundabouts safe for pedestrians?
4. Do I need to stop at the yield signs?
5. Can I change lanes in a roundabout?
6. How do trucks and buses use a roundabout?
7. What about stopping in a roundabout?
8. How do I react to an emergency vehicle approaching a roundabout?

Show All Answers

1. What types of repairs are performed by the city?
2. What types of repairs are not performed by the city?

Show All Answers

1. Is the water in Sugar Land safe to drink?
2. Where does my water come from?
3. How do I get my drinking water tested?
4. I think I have a water leak, what should I do?
5. Whom should I call if I notice water running down the street?
6. What is the best way to turn the water off at my house in an emergency or for repairs? How?
7. Why is my water pressure so low?
8. What causes white water?
9. What is the white deposits on my glasses, pans, and ice cube trays?
10. What is the hardness of Sugar Land's water?
11. The aerators on our faucets are filled with white debris. What is it?
12. What is the rusty color in my water?
13. Can I paint the fire hydrant near my home to make it more decorative?
14. There are colored paint marks in the grass and on the road in my neighborhood. What does this mean?
15. Is the City of Sugar Land’s water system fluoridated?

Show All Answers

1. Sewage is backing up into my house, who should I call or what should I do?
2. There is a sewer odor in my house, what should I do?
3. What causes a sanitary sewer to backup?
4. What kinds of problems do fats, oils and grease (FOG) cause?
5. What is the purpose of manhole covers?
6. If I notice missing, damaged, or noisy manhole covers (loose fitting) what do I do?
7. What is a sanitary sewer?
8. What is a lift station?
9. What is a storm sewer?

Show All Answers

1. What is a Water Master Plan?
2. Who can participate in the Water Master Plan Update?
3. How can I participate or find out more about the Water Master Plan Update process?
4. What is a Comprehensive Plan?