A citizen’s complaint and its subsequent investigation causes the department to examine the service that we provide to our community and to make necessary improvements in the delivery of those services. The citizen's complaint form must be signed and notarized.
The City of Sugar Land maintains a Public Protection Class rating of 2 in the incorporated city limits. A summary of the City's incorporated area rating and some surrounding areas is available below. Provide the document to insurance companies for potential fire insurance cost reduction.