Water Bill Utility Notice - Hurricane Harvey

Over the past several days our area has experienced some devastation due to the catastrophic Hurricane Harvey that came through our area, and the flooding is still ongoing. 

The City of Sugar Land is aware that some of our residents may have been impacted by the effects of this storm.  During this time, some customers are evacuated and/or will incur unexpected expenses related to the event to repair their homes and/or personal property. In order to support our citizens who may need assistance, we believe that the City should offer some relief for individuals who are unable to pay their water bills in a timely manner due to this unprecedented event. 

As of today, August 30, 2017, the City will not cut-off water service for any customers due to non-payment, and we will suspend new charges that would accrue due to late payments through September 30, 2017.  Any late fees that were already assessed prior to August 30, 2017 must be paid. 

If you are unable to pay your water bill on time, please contact the City’s Treasury Department as soon as possible at 281-275-2750 and make payment arrangements before this program ends on September 30th.

If your account is set up on automatic payments, you will need to contact the Treasury Department to cancel any payments.

Please note: You will still receive a delinquent notice in the mail if your payment is not made on or before the due date; however the City will not be processing disconnections for the month of September.