Water Bill Payment Options
Are you from Greatwood or New Territory?
Please see below for answers to some of the most common questions we are receiving from newly annexed residents.
- I haven’t received my December water bill- I usually receive it at the beginning of the month.
- Why is my MUD account number not working when I type it in on the City of Sugar Land website?
- Is there a fee if I pay by credit card?
- See additional questions and answers >>
If you don’t see your question, please call 281-275-2750 and one of our customer service representatives will be glad to assist you. Please note that we are receiving a high volume of calls at this time due to the annexation. If you can’t stay on the line, please leave a voicemail and someone will call you back as soon as possible.
Regular Payment Options
A convenient way to pay your water bill each month is to sign up for Automatic Bank Drafting. There is no cost to you, and your payment will be automatically drafted on the Friday before the due date each month. You will still receive your monthly bill so you can monitor your water usage.
Online Water PaymentsA simple, convenient, and secure way of viewing and paying water and wastewater bills online. We accept American Express, MasterCard, or Visa. To access this service, your browser must support 128-bit encryption.
Required Browsers: Internet Explorer 7/8, Firefox 3, Chrome 10+, Safari 5. Difficulties may arise from using other browsers.
Pay By Phone: The Treasury's automated phone system provide utility account information and accepts credit card payments. Call 281-275-2750 and enter your utility account number.
Mail Payment to:
City of Sugar Land
P.O. Box 5029
Sugar Land, TX 77487-5029
Pay in Person
Sugar Land City Hall is located at:
2700 Town Center Blvd. N.
Sugar Land, TX 77479
Our office hours are Monday through Friday 8 a.m. to 5 p.m., excluding City holidays.
Payment drop boxes are located in the parking lot of these six city facilities, located throughout the city.