Citizen Satisfaction Survey

Citizens gave Sugar Land unprecedented marks for public safety, quality of life, infrastructure, planning for growth, parks/recreation and more in a statistically valid Citizen Satisfaction Survey.

The survey is conducted every two years to ensure City services meet citizen expectations, and the results help identify resources necessary to address community concerns.

ETC Institute, one of the nation’s leading community-based market research firms, conducted the survey late last year and utilized the data to benchmark Sugar Land against similar communities throughout the nation. The random survey was conducted by phone, mail and website; it targeted a cross section of respondents consistent with the community’s demographic composition (i.e., gender, age, ethnicity, and geographic location).

A summary of key findings:

  • 99 percent rated Sugar Land as an excellent or good place to raise children.
  • 97 percent rated Sugar Land as an excellent or good place to live.
  • The City rated above the U.S. and Southwest Regional Average in 60 of the 61 areas that were compared.
  • The City rated 26 percent above the U.S. and Southwest Regional Average in the overall quality of City services.
  • 87 percent rated the City as doing an excellent or good job moving in the right direction.
  • The effectiveness of City communications was 26 percent higher than other cities across the country.
  • The major categories of municipal services with the highest levels of satisfaction were:
    • quality of police, fire and ambulance services at 95 percent;
    • quality of parks and recreation programs and facilities at 89 percent;
    • ensuring the community is prepared for emergencies at 88 percent; and
    • quality of trash and yard waste services at 88 percent.
“Since we began conducting these surveys in 2004, the city has received high ratings on almost all factors rated,” said City Manager Allen Bogard. “According to our citizen survey results, I’m proud to say our report card is excellent; however, we will by no means remain complacent with the high marks received. We intend to scrutinize the results to find opportunities for ongoing improvement. For example, improving the flow of traffic and managing congestion was identified as being the most important opportunity for improvement.”

Previous Years Surveys