New Payment System

The new online payment platform is now live.

City Council approved the implementation of a new online payment platform called Paymentus.

The new online payment platform was launched on Thursday, September 17.

This transition is another step forward in the city’s commitment to managing resources in a responsible and efficient manner – as well as ensuring that residents have a more accessible, easy, and secure way to continue paying their utility and miscellaneous bills online.

Why is this change necessary?

This transition was originally scheduled to take place in late 2020 - as it is part of the city’s current implementation of a new Enterprise Resource Planning (ERP) system.

In late 2019, the city was made aware by the city’s third-party online payment processing provider, that the current system had been compromised. Among the courses of action taken by the city to remedy the system breach, is the accelerated implementation and transition to a new billing and payment system.

I was enrolled on auto-pay with a credit card, what do I need to do to pay my bill if it is due in September now that the new payment system is live?

For the payment due in September you will have three options to handle your balance due:

  • You may make a one-time payment using your credit card. Please have your account number ready (it is listed on your bill).
  • Pay in-person (appointment is required), send the payment by mail, or use one of the drop boxes available throughout the city.
  • Register in the new system and we will automatically process your next payment.
    • When your next bill is issued, that will be due in October, we will carry your balance due to the next month with no penalties.
    • Please be aware that you will pay two months of bills in one payment if you select this option.

Will there be anything that you’ll need to do?

That depends on how you will want to pay your bill.

In order to continue making online payments the way you are used to, you might need to take a few actions. 

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Credit and Debit Cards

For one-time payments, you will not need to register for an account. If you are set up on automatic recurring credit or debit card payments, you will need to reregister, create a new password, and reenter your card information.

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Automatic Bank Draft, Dropbox, Pay in Person, Mail Payments, Telephone

If you use any of these payment methods you will be able to continue to pay as accustomed to.

Customers that want to access account history online, will have to register and create a new password regardless of how they want to pay.

Questions?