Environmental and Neighborhood Services

  1. Executive Summary
  2. Organization & Structure
  3. Services and Levels

Mission Statement

To enhance the quality of life for all residents by providing safe, reliable, and effective services consistent with the stated goals of the City. We fulfill the City’s vision of a safe, beautiful, well-planned community by supporting growth and maintaining existing development through fair and consistent education, regulation, and coordination coupled with excellent customer service.

Executive Summary

The City of Sugar Land’s Environmental & Neighborhood Services (ENS) Department oversees eight divisions including Animal Services, Code Enforcement, Facilities, Fleet, Food Inspections, Residential Rental Licensing, Solid Waste and Recycling, and Stormwater. The department has the responsibility of managing a series of neighborhood services and environmental issues, as well as ensuring that the City’s vehicles and buildings are maintained to allow and promote the delivery of services to Sugar Land residents. The department has a total of 51.5 full time employees with a fiscal year 2020 budget of $14,825,504 and is comprised of two funds.

  • The General Fund includes 48 full time employees with a fiscal year 2020 budget of $6,527,048; and
  • The Enterprise Solid Waste Fund includes 3.5 full time employees with a fiscal year 2020 budget of $8,298,456.

Operational hours are Monday through Friday, 8 A.M. to 5 P.M.

The Environmental & Neighborhood Services Department’s main responsibilities include:

  • operation and management of the City’s Animal Shelter;
  • enforcement of the City’s codes and ordinances;
  • city facility build-outs, renovations, repairs, and maintenance;
  • maintaining the City’s fleet of vehicles and equipment;
  • permitting and inspections of all temporary, mobile, and permanent food establishments;
  • managing and administration of the City’s Residential Rental Licensing program;
  • providing residential solid waste and recycling services; and
  • development and implementation of the City’s Storm Water Management Program.

Current ENS projects are included below but are not limited to the following:

  • Animal Shelter Expansion Project;
  • Facility Condition Assessment;
  • Examination and assessment of ongoing changes in the recycling market related to decreased commodity prices & available end markets;
  • Unfunded mandate of the Stormwater Management Program from the Texas Commission on Environmental Quality (TCEQ) & the Environmental Protection Agency (EPA); and
  • Implementation of the 2019 G.O. Bond projects.

Department Programs

The Environmental & Neighborhood Services Department includes a total of eight divisions:

Animal Services: Operates the City’s animal shelter and provides field operations/services related to wildlife and the enforcement of animal-related City ordinances.

Code Enforcement: Works to protect the health, safety and welfare of residents through the enforcement of the City’s Codes and Ordinances in association with the International Property Maintenance Code (IPMC).

Facilities Management: Manages Facility Capital Improvements, interior build-outs and renovations, building operations and preventative maintenance, general repairs and maintenance, and facility access.

Fleet Maintenance: Maintains over 500 vehicles and equipment, including fire apparatus, Emergency Medical Services (EMS) vehicles, construction equipment, and small machinery.

Food Inspection: Responsible for the permitting and inspection of temporary, mobile and permanent food establishments in order to ensure they are safe, sanitary, and compliant with applicable codes and regulations.

Residential Rental Licensing: Ensures that the approximate 3,800 active rental properties are conforming to property maintenance standards and are safe for occupancy.

Solid Waste and Recycling: Responsible for providing residential solid waste and recycling services including emergency responses such as debris management. In addition, the division manages a license program for solid waste and recycling services for commercial properties.

Stormwater Management: Responsible for developing and implementing the City’s Storm Water Management Program, an unfunded mandate from the Texas Commission on Environmental Quality (TCEQ) and the Environmental Protection Agency (EPA).