311 Sugar Land

You Ask, Our City Answers

Sugar Land’s 311 contact center offers a single point of contact for non-emergency city information and enables residents to make service requests.

Hours of Operation

Monday to Friday
8:00 a.m. - 5:00 p.m.

Contact Us 

P: 311 or  281-275-2900

E: 311@sugarlandtx.gov

Download our smart phone app, MySugarLand, and submit your request.

How did we do?

Let us know by taking our Customer Service Survey!

311 is a non-emergency service and is not monitored 24/7. In the case of police, fire or medical emergencies, calls will be immediately transferred to 911 for dispatch.

311 Logo - Web

Upcoming Freezing Temperatures

With temperatures expected to approach freezing overnight, it's a good time to start thinking about cold weather preparation to include plants, pets, and pipes. Visit our severe cold weather page for safety tips and resources.

Do not leave animal traps out during freezing temperatures. 

After-Hours Answering Service

The City's after-hours our answering service can dispatch city staff for emergencies such as water leaks, traffic signal outage, debris in the road, and take messages for staff to receive the next business day.

GovExpAwards Overall Finalist 3x3_CMYK

Recognized as a Finalist at The Center for Digital Government's Government Experience Awards