Sugar Land’s 311 contact center offers a single point of contact for non-emergency city information and enables residents to make service requests.
Monday to Friday
8:00 a.m. - 5:00 p.m.
Let us know by taking our Customer Service Survey!
311 is a non-emergency service and is not monitored 24/7. In the case of police, fire or medical emergencies, calls will be immediately transferred to 911 for dispatch.
With temperatures expected to approach freezing overnight, it's a good time to start thinking about cold weather preparation to include plants, pets, and pipes. Visit our severe cold weather page for safety tips and resources.
Do not leave animal traps out during freezing temperatures.
The City's after-hours our answering service can dispatch city staff for emergencies such as water leaks, traffic signal outage, debris in the road, and take messages for staff to receive the next business day.
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