Sugar Land’s 311 contact center offers a single point of contact for non-emergency city information and enables residents to make service requests.
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311 is a non-emergency service and is not monitored 24/7. In the case of police, fire or medical emergencies, calls will be immediately transferred to 911 for dispatch.
Monday to Friday
8:00 a.m. - 5:00 p.m.
After-hours our answering service can dispatch city staff for emergencies such as water leaks, traffic signal outage, debris in the road, and take messages for staff to receive the next business day.